HR Shared Services Associate at Fidelity… · Jacksonvi…

HR Shared Services Associate Location: US FL JAX 347 Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touchnearly everymarket,companyand person on the planet. Our teams are inclusive and diverse.Our colleagues work together and celebrate together.If you want to advance the world of fintech,we’dlike to ask you: Are you FIS? About the role: The HR Shared Services Associateassistsin Human Resources (HR) operational processeswithin the organization.They will supportHR operations, ensuring alignment with day-to-day goals and regulatory requirements.This position providesoversight ofHR policies and procedures ensuring compliance with local andstateemployment laws, regulations, and industry standards. About the team: The US HR Hub teamoperateswithin a wider global HR function, delivering specialist support for complex HR queries and escalations whilemaintainingdata accuracy, compliance, and consistent service delivery across regions. The team is highly collaborative, with a strong focus on continuous process improvement and deliveringan excellentcustomer experience. Whatyou'llbe doing: • Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding,absencemanagement, compliance, records management, and retention. • Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g.transfers, promotions, employment separations, etc.). • Handles employee inquiries and issues resolution.Assistsin the research, escalation, and resolution of Workday related operational issues. • Ensures data quality and follows global data standards, run ad-hoc reports toassistin this task. • Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient,timelymanner. • Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics. • Cultivates networks across a variety of functions and locationswiththe organization. What you bring: High School Diploma or GED or the equivalent combination of education, training or work experience is preferable. • Skill in use of People Office systems, preferably Workday • Knowledge of People Office concepts, policies, and procedures • Attention to detail and accuracy, excellent data entry, organizational and prioritization skills • Excellent customer service, problem solving, and multi-tasking skills • Ability to work in an organized manner and consistently follow-up on tasks • Ability to work both independently and in a team environment • Ability tomaintainconfidentiality • Excellent oral and written communication skills • Ability tointerface withall levels of employees and effectively interact with various functional areas and facilities • Ability toestablishand maintain effective working relationships with employees, management, and clients • Experience with customer support: customer, interactions, addressing escalations. What we offer you: At FIS, you can grow your career as far as you want to take it.Here’swhat else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Additional Locations: US GA ATL 201 STE 900, US WI MKE 4900