Associate III, Production Operations at Fidelity… · Massachus…

Associate III, Production Operations Location: US MA CAT 10 Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role In this role, you will support high‑volume production operations that deliver accurate, timely outputs to clients. You will perform and monitor operational processes, resolve exceptions, and help ensure service levels and quality standards are consistently met. Success is measured by throughput, accuracy, compliance, and effective collaboration across teams. Monday–Friday schedule from 6:00 AM to 2:30 PM. What You Will Be Doing • Execute daily production tasks to meet volume, quality, and turnaround targets • Monitor workflows and queues to ensure timely processing and issue resolution • Identify, research, and resolve exceptions to prevent downstream impacts • Perform quality checks to ensure accuracy and compliance with procedures • Document work activities and update process records as required • Communicate status, risks, and issues clearly to teammates and leaders • Support continuous improvement by suggesting process efficiencies • Follow operational controls, security requirements, and standard procedures • Collaborate with cross‑functional partners to meet service level expectations Required Qualifications • High school diploma or equivalent, or skills‑based equivalent experience • Experience in production, operations, or transaction processing environments • Strong attention to detail with consistent accuracy in high‑volume work • Ability to follow documented procedures and operational controls • Basic proficiency with productivity tools such as spreadsheets and email • Effective written and verbal communication skills • Ability to prioritize tasks and meet deadlines in a structured environment Preferred Qualifications • Experience in regulated or compliance‑driven operations • Familiarity with quality assurance or control checks • Experience identifying root causes and resolving processing errors • Comfort working with operational tracking or workflow systems What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass