Associate I, BPS Operations Processing at Fidelity… · Canada

Associate I, BPS Operations Processing Location: CAN TRNT Virtual Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? What you will be doing: Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients. Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution. Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries. 100% remote; but must be located in Ontario **Fluent in French** Start Date: June 22nd, 2026 Schedule: Training 4weeks Monday-Friday 8am-430pm (Mandatory) Production Schedule: Monday- Friday (8am-11pm)-will be assigned after training. Weekends available Overnight shift available: Monday- Friday 9pm/11pm-8am (flexible on start time) What you bring: High School Diploma or Equivalent Call center or customer service experience Computer/technology basic skills Typically, No Relevant Experience Required Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required. Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A competitive salary and benefits A work environment built on collaboration, flexibility, and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass