GCRT Records & Deposit Specialist at Fidelity… · Schertz

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

The GCRT Records & Deposit Specialist is responsible for the receipt, research, deposit, documentation, and tracking of third-party checks received through the GovCheck Resolution Team (GCRT). This role serves as a critical link between records management, financial processing, and document administration by ensuring incoming checks are deposited timely, accurately posted to the appropriate files, and fully documented within SmartView and related company systems.

LOCATION

• This position is onsite based in Schertz, TX.

DUTIES & RESPONSIBILITIES

• Receive, review, and organize incoming third-party checks and related correspondence.
• Prepare and process daily deposits in accordance with company policies and established procedures.
• Ensure deposits are completed accurately and within required service-level expectations.
• Maintain accountability for physical negotiable instruments while in the possession of the department.
• Research deposit exceptions and coordinate resolution efforts with internal business partners.
• Research escrow, title, and operational files to determine proper application of deposited funds.
• Post deposit activity to the appropriate file and system of record.
• Verify payment details, ownership information, and supporting documentation before posting.
• Monitor unresolved items and coordinate follow-up activities as needed to ensure accurate processing.
• Reconcile daily deposit activity against received check inventory.
• Review processed transactions for accuracy and completeness.
• Identify and escalate discrepancies, duplicate records, or processing concerns.
• Support department quality-control initiatives and process improvement efforts.
• Assist with management of deposit backlogs and aging inventory.
• Communicate effectively with GCRT processors, operations personnel, and leadership regarding deposit status and exceptions.
• Participate in workflow improvement initiatives designed to enhance efficiency, accuracy, and customer service.
• Cross-train and provide support for other team functions as business needs require.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Minimum of 2 years of experience in banking, escrow, title, accounting, records management, financial processing, or a related operational environment.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office applications, including Excel and Outlook.
• Ability to prioritize multiple tasks in a fast-paced production environment.
• Excellent organizational and time-management skills.

PREFERRED EXPERIENCE

• Experience within the title insurance, escrow, or real estate industry.
• Knowledge of deposit processing and financial transaction workflows.
• Experience working with SmartView or similar document management systems.
• Experience researching and posting financial transactions to operational systems.
• Familiarity with handling negotiable instruments and maintaining financial controls.
• Strong analytical and problem-solving skills.
• Ability to research and resolve discrepancies independently.
• Excellent written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Ability to handle confidential and sensitive financial information.
• Ability to work collaboratively across multiple departments and business units.
• Commitment to compliance, audit readiness, and process integrity.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.