Business Analyst at Fidelity National Financial in Jacksonville, FL

Overview

Serves as the primary liaison between stakeholders, process owners, and the engineering team to translate operational and security requirements into actionable automation use cases. Responsible for documenting current-state workflows, defining success criteria, and ensuring delivered solutions align with business objectives.

Duties

• Gather, document, and validate technical and business requirements across security, cryptography, identity, and operational domains.• Map existing manual processes and identify automation opportunities.• Develop detailed use case specifications, acceptance criteria, and workflow diagrams.• Coordinate cross-functional stakeholder engagement and facilitate requirements reviews.• Track project metrics, report on automation program health, and maintain team dashboards..

Education

Preferred:• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related fieldAlso accepted:• Cybersecurity, Data Analytics, or IT Management degrees• Equivalent combination of education and experience (e.g., Associate's + 4 years relevant work)Nice-to-have additions:• MBA or Master's in Information Systems• Certifications: CBAP, PMI-PBA, ITIL, Security+ or CISSP (shows domain alignment)

Experience

• 2+ years experience as a Business Analyst, Systems Analyst, or similar role in an IT or cybersecurity environmen

ADDITIONAL SKILLS:

SQL (querying, basic joins, filtering)• Data visualization (Power BI, Tableau, or Superset)• Familiarity with AI/ML use cases in security operations• Python literacy (reading, not necessarily writing)• Experience translating security metrics into executive dashboards

Additional Information

This position is eligible to earn compensation in the range of $110,000 - $120,000/annually based on location and job-related factors such as skillset and experience. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.