Financial Services Representative - Albany, NY at Fidelity… · Albany

Summary: Fidelity Investments is seeking a Financial Services Representative to support customers while building a foundation for a career in financial planning and advice. The role involves obtaining necessary licenses, developing customer service skills, and transitioning to an on-site Investor Center role.

Responsibilities:
- Obtain Licenses: Become a FINRA (Financial Industry Regulatory Authority) by earning your SIE, Series 7 Top Off, and Series 66 licenses—fully sponsored by Fidelity. You’ll receive paid study time 4 days a week, licensing coaches, structured study plans, and dedicated support to help you succeed. This role requires successful completion of all exams
- Build and Solidify Skills: You’ll continue working 4 days remotely and 1 day on-site, supporting customers with increasing complexity to strengthen your skills. You’ll also have dedicated weekly time for development, networking, and training. After completing the program, you’ll transition to a fully on-site Investor Center role, with the possibility of spending additional time remotely supporting inbound customers based on business needs before that move
- Discover Success: You’ll gain confidence and develop proficiency serving customers as you join the wealth management development track and will spend time building advanced skills that will further develop your career in planning
- During your onboarding experience, you’ll support Fidelity customers over the phone, answering questions about account balances, processing withdrawals and transfers, identifying resources, and placing trades while working from home with one day per week in the Investor Center. After completing onboarding, you’ll transition to working on-site in the Investor Center each day

Required Qualifications:
- High energy and enthusiasm with a demonstrated passion for helping people
- Flexibility and self-motivation
- Experience in customer service (phone or in-person) and an ability to thrive face to face with clients in a fast-paced environment
- Eagerness to learn and build a profession in financial services
- Ability to deliver an outstanding customer experience
- Superb interpersonal skills, attention to detail, and ability to handle multiple tasks at once
- Coachability, collaboration, and curiosity fuels success in the role
- Successful completion of all exams for FINRA licenses (SIE, Series 7 Top Off, and Series 66)

Required Skills: FINRA Series 7 License, FINRA Series 66 License, Coachability

Benefits: Comprehensive health care coverage and emotional well-being support, Market-leading retirement, Generous paid time off and parental leave, Charitable giving employee match program, Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career