Director, Emerging Products Administration at Fidelity · Covington

Director, Emerging Products Administration Location: Covington, KY Job Description: Note: Fidelity is not providing immigration sponsorship for this position. The Role As the Director of Emerging Products Administration, you will lead a diverse organization of 35+ associates and leaders within WIDACT, including Business Analysts, Client Service Managers, Individual Contributors, and Senior Managers. This team supports a portfolio of innovative offerings, including Student Debt, Workplace Giving, PEP, Advisor PEP, and 3(16) products. In this role, you will build and complete the strategic vision for emerging product administration, driving operational excellence, scalability, and readiness for existing and new products. You will build and sustain a high-performing, inclusive culture while ensuring exceptional client and partner outcomes. Key Responsibilities: Define and implement the vision and strategy for Emerging Products Administration Establish scalable, repeatable operating models to support existing and new product launches Demonstrate end-to-end ownership and accountability for team performance and outcomes Partner closely with product owners to operationalize new offerings and service enhancements Influence business partners on product readiness, service enhancements, and the adoption of best-in-class controls and operational models Drive efficiency, scalability, and continuous improvement across processes Ensure strong governance, risk management, and fiduciary oversight where applicable Deliver high-quality service experiences for emerging product clients Lead, support, and develop a multi-level organization with varied abilities and product expertise Foster an inclusive, high-performance culture that promotes engagement and accountability Oversee hiring, talent development, performance management, and workforce planning The Expertise and Skills You Bring Background in defined contribution (DC) client services, operations, or product development/support 5–10 plus years of leadership experience managing diverse teams Broad, cross-functional business knowledge Bachelor’s degree required Experience in consulting, large-scale program management, and/or business strategy a plus Strategic problem solver with strong analytical and problem-solving skills; able to use data to drive decisions Excellent communication skills, with the ability to influence and align senior stakeholders Strong organizational navigation and collaboration skills across functions and levels Proven ability to build trust and drive alignment across partners and teams Effective leader and mentor, capable of developing talent and elevating team performance Familiarity with DC recordkeeping, products, and services Ability to provide compelling thought leadership and represent the function at senior levels The Team The Emerging Products Administration team is part of Client and Participant Services (CAPS) and is dedicated to partnering across the organization to bring new offerings to market, enhance current solutions, and deliver exceptional service to clients adopting innovative products. The team provides fiduciary oversight for Fidelity Advantage 401(k) / 3(16) services and supports Student Debt programs, with a strong commitment to quality, compliance, and client satisfaction. Certifications: Category: Client Service Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Additional Locations: Westlake, TX