Business Operations Analyst at FICO in Remote

Summary: FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Business Operations Analyst will support the Product Development Lifecycle and lead release management operations, collaborating with various teams to ensure efficient product releases and drive continuous improvement in operational practices. Responsibilities: - Support FICO’s Product Development Lifecycle and lead end-to-end release management operations - Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently - Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution - Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices - Drive continuous improvement across product development and release management practices to support operational excellence and efficiency - Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio - Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives - Schedule and lead planning and release-related meetings as needed - Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency Required Qualifications: - Strong understanding of Agile development lifecycles and software delivery operations - Hands-on experience with software releases (required); experience with platform releases is a plus - Highly process-oriented with strong attention to detail - Some experience in project or program management is preferred - A collaborative working style with excellent communication and stakeholder management skills - Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously - Proficiency in Jira; experience with Confluence and Aha! is a plus - Bachelor's degree in a closely related field or equivalent experience Preferred Qualifications: - Interest or experience using AI to improve operational efficiency is desirable Required Skills: Agile development lifecycle, release management operations, Jira Important Skills: software releases, project management Nice-to-Have Skills: stakeholder management, process-oriented, AI experience, Confluence, Aha!, communication skills, time-management skills, collaborative working style, attention to detail Benefits: Highly competitive compensation, benefits, and rewards programs designed to recognize and support your best work., A people-first work environment that promotes work/life balance, employee resource groups, and social events that foster connection and collaboration.