Data Integrity & Automation Intern at FiberFirst in Southlake, TX

Summary: FiberFirst is a leading fiber internet service provider, focused on delivering hyper-local connectivity solutions. The Data Integrity & Automation Intern will support data integrity, reporting, automation testing, and customer experience operations by maintaining database accuracy, testing workflows, and assisting with quality assurance efforts. Responsibilities: - Accurately enter new data into designated databases and systems from various sources - Review existing data for errors, inconsistencies, and missing information - Perform data cleaning and correction tasks to ensure data quality and accuracy - Verify data by comparing it to source documents - Assist in pulling, organizing, and validating data for reporting and analysis initiatives - Support data integrity efforts by identifying inconsistencies across systems and assisting in resolution - Assist in testing and validating automation workflows within chatbot and voice platforms (e.g., Cognigy) - Perform quality assurance checks on automated customer interactions to ensure accuracy and proper functionality - Identify, document, and assist in troubleshooting issues within chatbot and automation flows - Monitor automation performance and flag issues or inconsistencies requiring correction - Collaborate with leadership to support process improvements related to customer experience and operational efficiency - Maintain confidentiality of sensitive information at all times - Collaborate with team members to resolve data-related and system-related issues - Perform other duties as assigned Required Qualifications: - Currently enrolled in a relevant degree program (e.g., Business Administration, Information Technology, Data Science, or a related field) or recent graduate - Strong attention to detail with a high degree of accuracy - Excellent organizational and time management skills with the ability to prioritize tasks effectively - Proficiency in basic computer applications, including Microsoft Office Suite (Excel, Word) - Ability to learn new systems, tools, and platforms quickly - Strong data entry and data validation skills with a focus on accuracy and efficiency - Analytical thinking with the ability to identify inconsistencies, errors, and trends in data - Strong problem-solving skills and a proactive approach to identifying and resolving issues - Good written and verbal communication skills - Ability to work independently while also collaborating effectively within a team environment - Ability to follow structured processes while also adapting to changing priorities - Interest in data analysis, automation, customer experience, or process improvement Preferred Qualifications: - Familiarity with automation tools, chatbot platforms, or quality assurance/testing processes is a plus Required Skills: Data Entry, Data Validation, Microsoft Office Suite, Automation Testing, Chatbot Platforms, Quality Assurance, Data Analysis, Analytical Thinking