Deal Desk Operations Manager at Fetch in Remote

What we’re building and why we’re building it.

Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.

The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.

It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

About the Role:

The Deal Desk Operations Manager will play a critical role within the Financial Operations organization, serving as the operational bridge between Sales, Finance, Revenue Recognition, Billing, Implementation, and Systems teams. This individual will own operational governance for complex and non-standard revenue generating agreements, ensuring accurate deal setup, billing, revenue recognition, and compliance across systems including Salesforce (SFDC) and NetSuite.

This role combines deal structuring expertise, operational rigor, systems knowledge, and cross functional collaboration. The ideal candidate thrives in fast paced environments, understands complex commercial agreements, and can translate contractual terms into scalable operational execution.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Deal Structuring & Operational Execution

• Review and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems.
• Partner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature.
• Validate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution.
• Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types.
• Provide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution.

Credit & Risk Management

• Perform credit evaluations on prospective partners and establish appropriate credit limits, billing terms, and payment terms.
• Continuously monitor partner accounts for ongoing credit risk and recommend adjustments as needed.
• Partner with Finance and Accounting leadership to mitigate operational and financial risk associated with customer agreements.

Cross-Functional Partnership

• Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other operational stakeholders to ensure partner campaigns are configured accurately, including markup, campaign overrides, budget caps, fraud buffers, discounts, and tier-based reductions aligned with executed contract terms before campaign go-live.
• Act as a key operational liaison between commercial and finance teams to ensure seamless execution throughout the Quote to Cash process.

Systems & Process Governance

• Own internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle.
• Ensure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other operational systems.
• Establish and maintain scalable processes for handling non-standard deals and evolving commercial structures.
• Drive continuous process improvement initiatives to improve accuracy, reduce operational risk, and increase efficiency.

Team Leadership

• Manage and oversee two offshore Order Management resources responsible for accurately capturing and maintaining revenue generating agreements within internal systems.
• Establish quality standards, workflows, and performance expectations for offshore operational support.
• Provide training, guidance, and process documentation to ensure operational consistency and accuracy.

Minimum Requirements:

• 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions.
• Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls.
• Experience supporting complex or non-standard commercial agreements in a high-growth environment.
• Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite.
• Strong analytical, organizational, and problem solving skills with exceptional attention to detail.
• Ability to navigate ambiguity and balance operational scalability with business flexibility.
• Proven ability to collaborate crossfunctionally with Finance, Legal, Sales, Systems, and Operational teams.
• Experience managing or coordinating offshore operational resources preferred.
• Excellent communication skills with the ability to translate technical or financial concepts for non-technical stakeholders.

Preferred Requirements:

• Experience in advertising technology, marketplace, or performance marketing environments.
• Knowledge of ASC 606 revenue recognition principles.
• Experience with complex pricing models, campaign-based billing, or usage-based revenue models.
• Familiarity with process automation and operational controls within Quote to Cash workflows.

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $120,000 - $141,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.