Field Systems Supervisor at Ferrovial in Dallas, TX

Field Systems Supervisor Location: Dallas Who is NTE, NTE 35W, and LBJ? The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820/SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County. The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving. The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed. What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Job Description: The Field Systems Supervisor will oversee the servicing, repair and/or installation of Toll Collection Systems (TCS), Intelligent Transformation Subsystems (ITS), Network Communications Systems (NCS), and various traffic management devices (Traffic Signals, Air Quality Monitors (AQM), First Responder Radio System (FRRS), Road Weather Information Systems (RWIS), Reversable Lane System HOV). The Field Systems Supervisor manages the field support activities to include troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation. Essential Duties and Responsibilities: Provide and schedule training activities for technicians. Prepare daily/weekly/monthly reports related to system and technician performance. Ensure junior personnel are up-to-date with all necessary certifications and licensing as it relates to safety and proficiency requirements. Develop new training techniques and courses to improve department capabilities. Identify system and personnel performance trends and efficiencies. Responsible for process and procedure development Documentation of all system changes, metrics, designs, processes and procedures where applicable Responsible for driving continual process improvement, analysis and reporting Proactively Identify potential exceptions through the use of: Automated control reports; Analysis of system data and trends; Discussions with external service providers or analysis of external interface data; Discussions with the system maintenance provider; Reporting customer and revenue facing tolling issues Respond to corrective maintenance requests and alarms within the allotted time frame Manage isolation of faults in units and/or components Diagnose and repair hardware, software and system issues Complete work order reports and logs Perform shift-to-shift communications in accordance with established policies, procedures and local practices Actively escalate system issues and systemic problems to system maintenance. Collaborate with system maintenance on approach to resolve issues. Review proposed changes to the system. Manage System Development and Testing of units and/or components. Support testing and verification of system changes after implementation. Manage all preventative/corrective maintenance activities: Installation, preventive/corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs. Fiber optic and ethernet based networking. Maintenance of spare equipment and parts including inventory management and documentation Installation of electrical conductors, data conductors, and fiber optic cable Connection of electrical conductors to power services to energize equipment. Module and/or PC board swap out Coordinate roadway closures with local Engineering dept, roadway maintenance dept and contractors. Planning and submission of planned roadway closures for maintenance activities in accordance with established safety and TXDOT (TXMUTCD) standards. Ability to plan maintenance of Traffic and pedestrian signals and safety equipment. Qualifications (Knowledge, Skills & Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Bachelor’s degree in IT, Electrical Engineering, Civil Engineering, or adjacent military training. 3-5 years of experience leading cross-functional teams in support, planning, warehousing and maintenance activities. 7-10+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems Fundamental electrical and mechanical knowledge. Professional Qualities: Excellent analytical skills Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment. Excellent communication skills. Reporting and documentation skills. Effectively manage tasks, deadlines and individuals through vendor contracts Ability to interact with colleagues in a self-managed team structure. Must be willing to work weekends, holidays, nights and be on-call as needed. Computer Skills: Good working knowledge of Windows operating systems Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs. Some experience working with Linux preferred. Strong networking knowledge with Ethernet, switches, and fiber hubs. Work Environment & Physical Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic. Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer. While performing the duties of this job, the employee is regularly required to talk or hear. Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck. Must be able to perform minute tasks with tools and wiring.