Customer Service Representative at Ferguson in Knoxville, TN

Summary: Ferguson Enterprises, Inc. is a leading wholesale supplier in the plumbing and HVAC industries. They are seeking a Customer Service Representative to join their Concierge team, responsible for handling inbound calls, resolving customer issues, and providing administrative support. Responsibilities: - Receive inbound phone calls and dispatch calls to the appropriate department - Resolve customer problems and refers problems to appropriate department when appropriate - Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory - Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases - Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately - Participate in meetings and communicate any concerns to management - Make sure to follow all policies, rules, regulations, and procedures - Perform other duties or functions as requested by management Required Qualifications: - Strong written and verbal communication skills with ability to communicate across all levels of the organization - Be well organized, detailed, and have time-management skills - Display a high level of integrity and professionalism - Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel Preferred Qualifications: - Ability to handle a fast-paced call center environment highly preferred Required Skills: Customer service, Microsoft Office 365 Important Skills: Written communication, Verbal communication Nice-to-Have Skills: Professionalism, Call center experience, Time management, Organizational skills, Integrity Benefits: Health, Dental, Vision, Paid time off, Life insurance, 401(k) with a company match, Mental health coverage, Gender affirming and family building benefits, Paid parental leave, Associate discounts, Community involvement opportunities