Ferguson→
Branch Manager - Waterworks at Ferguson in Worcester, MA
Job Description
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking a Branch Manager to lead our Worcester, MA waterworks branch operations. This is a hands-on leadership role responsible for supervising daily operations, leading a team, and ensuring outstanding customer service. The ideal candidate is a proactive problem-solver with strong operational and financial competence.
Position Details:
- Reports to the Senior Operations Manager
- Direct oversight of 2 to 3 associates
- Manages branch volume of $6 - $7MM
Key Responsibilities:
Operational Management: Run day-to-day operations, including inventory, shipments, and customer service.
Leadership: Supervise and train warehouse and customer service personnel.
Hands-on Role: Perform duties such as shipping, receiving, and customer service, especially in coverage situations.
Safety and Compliance: Lead the way in upholding top-tier safety standards, ensuring full compliance with company policies and legal regulations.
P&L Responsibility: Oversee financial performance, budgeting, and capital planning for the branch.
Relationship Management: Develop and maintain relationships with customers, internal stakeholders, and vendors.
Problem Solving: Use data to make decisions and improve performance.
Supervisory Duties: Conduct all aspects of employee management, including hiring and scheduling.
Qualifications:
Proven experience in day-to-day branch functions and people management
Water, wastewater or related infrastructure industry experience
Strong leadership and team-building skills.
Excellent organizational and problem-solving abilities.
Proficiency in using data to drive decisions.
Understanding of sales side of the business and how to influence sales
Strong relationship building skills (customers, vendors, associates, etc)
Knowledge of safety regulations and compliance standards.
Financial literacy with experience managing budgets and P&L statements.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$5,258.34 - $8,408.34-
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information