Customer Service Rep I at Fenner… · Lancaster…

Who We Are…

At Fenner Precision Polymers, a Michelin Group company, we’re committed to delivering high-performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.

What We Offer…

At Fenner, you’re more than just an employee, you’re part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer:

• Competitive pay with shift differentials and bonuses
• Day-one Medical, Dental, and Vision coverage
• 401(k) match immediately vested with the company
• 100% Paid Parental Leave
• Michelin Stock Purchase Program
• Michelin Tire Rebate Program
• Career Development in a Global Organization
• A Culture Built on Trust, Respect, and Empowerment

Be part of a company that values your contribution and invests in your future

What You’ll Be Doing…

As a key member of our Customer Service team, you will be responsible for supporting sales growth through customer engagement, order management, and lead follow‑up, while delivering a high‑quality customer experience. This role serves as a key point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow‑through.

This position plays a critical role in supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner’s sales organization.

Responsibilities

Customer & Sales Support

• Manage inbound customer inquiries, including requests for quotes, order status, and product information
• Develop and maintain strong relationships with customers to support retention and growth
• Provide timely and accurate quotes, pricing, and product information
• Support outside sales and sales managers with account management and follow‑up

Order Management & Execution

• Enter and manage customer orders, ensuring accuracy and completeness
• Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
• Track orders and proactively communicate updates or issues to customers
• Resolve customer issues efficiently and professionally, escalating as needed

Lead Management & Sales Growth

• Support lead qualification and follow‑up activities to drive conversion
• Identify opportunities for upselling, cross‑selling, and account expansion
• Maintain accurate and up‑to‑date activity within CRM systems
• Assist in pipeline tracking and reporting

Collaboration & Continuous Improvement

• Partner cross‑functionally with operations, engineering, and procurement teams to support customer needs
• Provide feedback on customer trends, product needs, and market insights
• Support process improvements to enhance efficiency and customer experience
• Contribute to sales initiatives, campaigns, and ongoing business development efforts

What We’re Looking For…

We’re seeking a team member who:

• 2–5 years of experience in inside sales, customer service, or related roles
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast‑paced environment
• Excellent communication and customer‑facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills

Key Competencies:

• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Ready to Take the Next Step in Your Career?

Apply today and become part of a team that’s manufacturing more than products—we’re manufacturing a better future.