Program Support Specialist at FedWriters in Washington, DC

FWI is building a team to deliver professional and administrative support services for the Court Services and Offender Supervision Agency (CSOSA) in Washington, DC. As a Program Support Specialist, you will support the operational effectiveness of your assigned CSOSA division — maintaining organizational and workflow records, reviewing management reports, compiling program performance data, and preparing charts and narratives for management analysis, all while helping leadership make informed decisions.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

Work Schedule and Location:

On-Site: This full-time on-site position will work Monday through Friday, 8am to 5pm in Washington, DC.

• Maintain, gather, and compile records of organizational and workflow charts, staffing levels, mission and function statements, program resource use and availability, and internal audit reports
• Review reorganization requests, performance and management indicator reports, and suggestions for program improvements
• Compile and distribute reports on proposed program goals, budgets, staff levels, and performance criteria to operating officials
• Make and verify routine calculations such as standard cost estimates, production rates, staff hours, and workload figures
• Prepare charts, graphs, and narrative information for management or program analysis reports

Required: 

• Minimum 3 years of relevant experience
• Experience maintaining and compiling organizational records, workflow charts, and staffing documentation
• Experience reviewing and analyzing management reports and program performance data
• Experience preparing charts, graphs, and written narratives for management reporting purposes
• Experience performing routine calculations such as cost estimates, staffing hours, and workload figures
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to obtain a Public Trust clearance

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets. 

Negotiable