Retail Service Agent GUAD at FedEx · Guatemala…

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RC780671 Retail Service Agent GUAD (Open)

Retail Service Agent GUAD

Full time

7 Avenida 3-39 Zona 4 Ciudad de Guatemala Guatemala 00000- Guatemala Guatemala

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description: Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit. • Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface. • Advise and offer the range of products and services to customers to achieve the sales objectives of the Organization, as well as the development of frequent customers and Credit. • Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service. • Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination. • Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources. • Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times • Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads. • Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems. • Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC. • Request the necessary supplies to carry out the daily documentation and packaging of the shipments. • Principal responsibilities are those most important or most frequently performed duties. • May be required to perform other duties as assigned

Minimum Requirements:Minimum Education: • High School degree/Equivalent. • Language: Proficiency in English.

Minimum Experience: • Two (2) years experience in customer service focus on sales • Knowledge in the management of cash and other values
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Minimum Required Skills:
• Average general office skills required including light typing, filing and computer literacy • Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.
• Accuracy & Attention to Detail • Planning & Organizing Skills • Interpersonal Skills • Problem Solving Skills • Ability to determine & co-ordinate sequences of tasks for self & others • Good interpretation skills with experience of translating customer specific instructions into actual requirements • Good skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasks • Good general office skills required including typing, filing and computer literacy • Good communication and human relations skills • Clear and articulate speaking voice • Clean cut and neat appearance

Job Posting End Date: 2026-07-17