Retail Customer Service Associate at FedEx Office in Boston, MA

Summary: FedEx Office is a company dedicated to delivering market-leading customer experience and business excellence. They are seeking a Retail Customer Service Associate who will provide outstanding customer service, assist with printing and shipping needs, and manage store operations efficiently. Responsibilities: - Follows instructions of supervisors and assists other team members in performing store functions - Assists in the training of store team members - Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need - Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services - Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs - Ensures all customer problems are resolved quickly and to the satisfaction of the customer - Takes complex customer orders using order systems and provides accurate pricing information - Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels - Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents - Maintains a safe, clean and orderly retail Store - Ensures confidentiality of customer data and careful handling of documents, media, and packages - Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change - Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability - Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage - Takes preemptive action to prevent errors and waste - Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits - Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures - Performs multiple tasks at the same time - Looks for opportunities to improve knowledge and skills within the retail Store - Able to operate with minimal supervision - Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook - All other duties as needed or required Required Qualifications: - High school diploma or equivalent education - 6+ months of specialized experience - Excellent verbal and written communication skills - Ability to stand during entire shift, excluding meal and rest periods - Ability to move and lift 55 pounds - Ability, on a consistent basis, to bend/twist at the waist and knees - Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members - Ability, on a consistent basis, to perform work activities requiring cooperation and instruction - Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure - Ability, on a consistent basis, to maintain attention and concentration for extended periods of time - Ability, on a consistent basis, to work with minimal supervision - Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Required Skills: Consultative Skills, Point of Sale (POS), Printing Equipment Operation, Shipping Procedures, Financial Reporting, Communication, Customer Service, Teamwork Benefits: Health, vision and dental insurance, Retirement, Tuition reimbursement