Retail Customer Service Associate at Federal… · Arlington…

Summary: Federal Express Corporation, known as FedEx Office, is seeking a Retail Customer Service Associate. This role involves delivering a positive customer experience, managing store operations, and providing expertise in printing, signs, graphics, and shipping services.

Responsibilities:
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required

Required Qualifications:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Required Skills: Printing Equipment Operation, Shipping and Packaging, Point of Sale (POS) Terminal Operation, Product Knowledge - Printing, Signs & Graphics, Shipping

Benefits: Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire., 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service., Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement., Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time., Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law., For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure., 4 premium holidays, 2 non-premium holidays, and 2 floating holidays., 2 weeks paid parental leave., Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less., Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire)., Commuter (part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year)., Voluntary benefits (regular part-time/full-time employees on date of hire)., The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.