Home Delivery Lead at FDE LLC, d/b/a Ashley Northeast in Edison, NJ

Summary: Factory Direct Enterprises LLC d/b/a Ashley is a leading furniture retailer committed to supporting their team members' growth and well-being. The Home Delivery Lead is responsible for managing home damage claims and vendor billing, ensuring a seamless experience for guests and vendors through accurate delivery routing and paperwork management. Responsibilities: - Receive, review, and respond to Home Damage claims from guests and vendors on a daily basis - Upload Home Damage claims into the SharePoint claims folder and track their status throughout the process - Process Home Damage claims as Release Forms are received, maintaining clear communication with guests and vendors - Ensure the Home Damage program is up-to-date, providing timely notifications to guests during the claims process - Complete routing for guest sales orders using PackagAI routing software - Collect and review daily Control Forms, calculate relevant data, and enter information into the Vendor billing worksheet - Verify accuracy of data against established statistics and perform weekly reconciliations for vendor invoices - Respond promptly to inquiries regarding delivery timeframes, Home Damage claims, and vendor invoice issues - Ensure all daily delivery manifests are accurate and complete for load-out - Maintain thorough and accurate documentation of all transactions and communications - Participate in daily huddles, regular staff meetings, and required training sessions - Perform additional tasks and duties as assigned in alignment with business needs Required Qualifications: - High School Diploma or equivalent - Strong verbal and written communication skills - Basic computer proficiency; ability to quickly learn new systems - Excellent organizational, prioritization, and problem-solving skills - Ability to work effectively in a team environment - Basic mathematical understanding for data entry and reconciliation tasks Preferred Qualifications: - Prior experience in the furniture or home delivery industry Required Skills: Home Damage Claims Management, SharePoint, PackagAI Routing Software, Vendor Billing, Data Entry, Invoice Reconciliation, Delivery Routing Benefits: 401(k) Program with a company match., Paid Time Off and Holiday Pay, including your birthday., Medical, Dental, and Vision Benefits starting as low as $25 a week., Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions, Eligibility for the FDE G3 Profit-Sharing Program, designed to reward disciplined execution, responsible growth, and shared company success through annual incentive payouts, Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we'll pay you for that day., Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management., Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness., Team Member Relief Fund: Offering financial support for unexpected life events., SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.