Technical Analyst (Support Services) at FCC / FAC · Various…

Summary: Farm Credit Canada is a federal Crown corporation that provides financing and business management software to the agriculture sector. The Technical Analyst role involves diagnosing and resolving IT issues, supporting technology setups, and collaborating with teams to ensure reliable solutions for users. Responsibilities: - Assist with and resolve common IT issues through one-on-one interactions - Assist in managing physical assets (20-50lbs) and maintain precise inventory records - Troubleshoot a variety of first-level IT support issues on different platforms and programs - Answer questions and provide advice by phone, email or chat - Develop documentation for common issues - Collaborate across multiple teams and add input Required Qualifications: - A degree in computer science, engineering or mathematics or an equivalent level of experience - In-depth knowledge of common software and operating systems - Knowledge of computer hardware and peripherals Preferred Qualifications: - A valid driver's license and the ability to travel if needed Required Skills: Common software, Operating systems, Computer hardware, Peripherals Benefits: Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs, Learning and development opportunities to help you thrive, Hybrid work options