Benefits Analyst (Global) - 12 month FTC at Fastmarkets · Sofia

companyDescription Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. jobDescription We are seeking a Global Benefits Analyst to join our Reward team on a 12-month fixed-term contract. This is a critical operational role designed to optimise, streamline, and future-proof our global benefits administration. This role will support the day‑to‑day management and continuous improvement of Fastmarkets’ global benefits operations. The focus is on creating efficient, scalable and well‑documented processes, automating wherever possible, enabling self service and transferring knowledge to HR Operations to enable sustainable, independent administration beyond the contract period. Principal Accountabilities Drive efficiency and automation across global benefits administration by identifying manual processes, redesigning workflows and leveraging systems reduce risk, effort and dependency. Support process design review end‑to‑end, including onboarding, life events, offboarding, annual enrolment and payroll prep, ensuring processes are scalable, well‑controlled and clearly documented. Build durable knowledge and capability by creating high‑quality supporting documentation, and FAQs, and transferring ownership to HR Operations so benefits can be managed independently. Act as a problem‑solver and escalation point for complex benefits issues, using data, curiosity and sound judgement to diagnose root causes and implement sustainable fixes. Partner closely with Finance to embed efficient, proportionate financial controls across global benefits operations, including budget tracking, cost control, and the accurate and timely review of complex benefits invoices. Strengthen governance and compliance readiness by supporting the development of a global benefits compliance calendar. Use data and insight to improve outcomes, producing clear reporting on benefits operations, highlighting risks and opportunities, and making practical recommendations to enhance employee experience and operational performance. Continuously challenge “how things are done”, staying curious about best practice, new tools and smarter ways of working, and proactively bringing improvement ideas to the role. This role is as much about how you think as what you do: we are looking for someone who asks good questions, learns quickly, and enjoys turning complexity into clarity. qualifications We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on. KNOWLEDGE, EXPERIENCE AND SKILLS We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly. Essential Experience supporting benefits administration in a multi‑country or global environment, with a solid understanding of day‑to‑day benefits operations. Demonstrated ability to improve, simplify or automate processes, with a clear curiosity about how systems, data and workflows fit together. Strong analytical and problem‑solving skills, with confidence reconciling data, investigating discrepancies and finding pragmatic solutions. Ability to produce clear, high‑quality documentation and training materials that enable others to operate independently. Working knowledge of benefits compliance concepts, ideally across US, with the judgement to know when to seek specialist advice. High level of technical competence, particularly Excel and data handling, with the appetite to learn new tools quickly. Desirable Hands‑on experience working with benefits platforms and HR systems Working knowledge of benefits compliance concepts, ideally across US, with the judgement to know when to seek specialist advice. Experience supporting payroll preparation or system integrations where benefits data feeds into payroll. Exposure to US benefits administration and its operational or compliance complexity. Experience supporting vendor invoicing, budget tracking or financial controls within HR, Reward or Benefits operations. Experience with automation, ticketing, self‑service or knowledge‑management tools. Involvement in change or transformation initiatives, including embedding new processes or systems. Personal Attributes Proactive and improvement‑focused, spotting inefficiencies and taking ownership to fix them Structured and detail‑driven, able to prioritise in a busy, global environment Clear communicator, able to explain complex topics simply Collaborative and dependable, working effectively across teams and partners Curious and motivated to build expertise and global experience over time If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway. additionalInformation Our Values Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values. Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are: METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day. CUSTOMER CENTRIC. We are customer-centric in all that we do COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences. We are committed to ensuring all candidates feel welcomed and supported. Should your application advance and you require accommodations for the interview process, please inform us so we can make the necessary arrangements. You’ve read a little about us – now it’s over to you! If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.