Schedule Change Voice GDS mandatory -… at Fareportal · Delhi /…

International Voice Process | Executive / Sr. Executive - Schedule Change (Travel Operations)

Permanent Work From Home | Delhi NCR Candidates Only | International Voice Process Only

Important Eligibility Criteria

Only candidates with International Voice Process experience are eligible to apply

Minimum 1 Year GDS Experience (Sabre / Amadeus / Galileo) is Mandatory

Permanent Work From Home Opportunity

Only Delhi NCR-based candidates will be considered

About Fareportal

Fareportal is a global travel technology leader powering renowned travel brands such as CheapOair and OneTravel. With partnerships across 600+ airlines, 1 million+ hotels, and numerous car rental providers worldwide, we deliver innovative travel solutions to millions of customers every year.

Join a fast-growing organization that combines technology, customer excellence, and global exposure to create rewarding career opportunities.

Why This Opportunity?

Permanent Work From Home Role

Open Exclusively for Delhi NCR Candidates

Stable & Long-Term Career Opportunity

Global Travel Industry Exposure

Work with Leading Airline & Travel Partners

Excellent Learning & Growth Opportunities

Professional and Employee-Friendly Work Culture

Position Overview

We are looking for enthusiastic and customer-focused professionals to join our Schedule Change Team.

This role is ideal for candidates from an International Voice Process background with experience in travel operations and GDS systems who enjoy solving customer concerns and managing complex travel itineraries.

You will be responsible for handling airline schedule changes, assisting customers with rebooking, resolving travel-related concerns, and ensuring a seamless customer experience.

Mandatory Eligibility Criteria

Please Apply Only If You Meet All the Below Requirements:

Minimum 1 Year of International Voice Process Experience - Mandatory

Minimum 1 Year Hands-on Experience on GDS (Sabre / Amadeus / Galileo) - Mandatory

Candidates without International Voice Process experience will not be considered

Candidates without GDS experience will not be considered

Graduate in Any Discipline

Excellent Spoken and Written English Communication Skills

Currently Residing in Delhi NCR

Comfortable Working in 24x7 Rotational Shifts

Key Responsibilities

• Manage airline schedule change requests and travel modifications.
• Handle inbound and outbound customer calls professionally.
• Assist customers with rebooking, cancellations, and itinerary changes.
• Coordinate with airlines and internal teams for timely issue resolution.
• Respond to customer queries through calls and emails.
• Ensure high levels of customer satisfaction and service quality.
• Maintain accurate documentation and records of customer interactions.
• Follow up with customers until complete issue resolution.

Desired Skills

• Strong expertise in Sabre, Amadeus, or Galileo GDS.
• Prior experience in an International Voice Process environment.
• Excellent customer handling and communication skills.
• Strong problem-solving and decision-making capabilities.
• Ability to multitask in a fast-paced environment.
• Good knowledge of MS Office applications.
• Self-driven and team-oriented professional.

What Makes You a Great Fit?

If you have experience in the Travel Industry, have worked in an International Voice Process, possess strong GDS knowledge, and enjoy helping customers resolve travel-related concerns while working from home, we'd love to hear from you.

Important Note

This is a Permanent Work From Home role. Applications will be considered only from candidates currently residing in Delhi NCR.

International Voice Process experience and GDS experience (Sabre/Amadeus/Galileo) are mandatory requirements for this position.

Contact Details

Jatin Verma
9773667891
jatinjverma.ctr@fareportal.com