Technical Support Specialist at FareHarbor in Denver, CO

Summary: FareHarbor is a leading reservation software company focused on enhancing client experiences. The Technical Support Specialist will provide exceptional customer support, handle inbound/outbound issues, and contribute to help documentation while ensuring client needs are met. Responsibilities: - Become an expert FareHarbor user and stay on top of all new feature releases - Handle inbound/outbound support issues via emails and phone calls - Provide exceptional support by listening, understanding the issue, and problem solving with customers - Communicate across teams to ensure client needs are met - Provide valuable feedback to the product team - Contribute to the FareHarbor help documentation - Help develop, improve, and implement standard operating procedures Required Qualifications: - Fluent in English (both written and spoken) - Genuinely committed to delivering best in class customer/ technical support - Able to work closely and effectively with others - Patient, curious, detail oriented and eager to problem solve - An excellent verbal and written communicator - Shift flexibility with five 8-hour shifts per week (Monday – Sunday) Required Skills: Customer support, Fluent in English Nice-to-Have Skills: Shift flexibility Benefits: Medical, dental + vision coverage, 26 vacation days, 10 sick days & 12 paid holidays per year, Global leave benefit, 22 weeks paid parental leave, 2 weeks paid grandparent leave, Extended care and bereavement leave, Life insurance policy, 401k + employer matching, Social hours & events and team-building, Educational Opportunities, Wellness benefits (Headspace subscription & wellness webinars), Work-from-home assistance, Hybrid friendly, Paid volunteer hours