Mentor Mentee Specialist at Faraday Future in El Segundo, CA

Summary: Faraday Future is a California-based technology company focused on the design and development of intelligent electric vehicles and AI-enabled technologies. The Mentor Mentee Specialist will manage the day-to-day operations of the Mentor-Mentee Program, ensuring smooth onboarding and a high-quality customer experience throughout the purchasing journey. Responsibilities: - Manage daily operations of the Mentor-Mentee Program - Oversee the day-to-day execution of the Mentor-Mentee Program, ensuring all activities run smoothly, program guidelines are followed, and operational standards are consistently maintained across all participants - Lead onboarding with supply chain team - Coordinate closely with supply chain team to onboard new mentors and mentees, ensuring timely activation, proper system setup, and readiness for participation in the sales program - Manage team hierarchy and system inputs - Maintain and manage sales team structures, including team ID allocation, hierarchy updates, and accurate data entry in internal systems to ensure organizational clarity and data integrity - Track sales data and coordinate with product teams - Monitor and manage sales performance data across teams, working with product and development teams to ensure system accuracy, reporting functionality, and data visibility - Manage commission validation and payouts - Validate sales performance and commission calculations, and coordinate with finance to ensure accurate, transparent, and timely commission payouts in accordance with program rules - Deliver premium customer experience support - Support sales teams in delivering a seamless and high-quality customer experience throughout the purchasing journey, ensuring alignment with FF’s premium brand standards - Collaborate cross-functionally across departments - Act as a central coordination point across sales, finance, supply chain, and product teams to ensure alignment, efficient execution, and smooth communication - Continuously optimize processes - Identify operational gaps and inefficiencies, and proactively implement improvements to enhance program scalability, execution efficiency, and overall performance Required Qualifications: - Bachelor's degree or equivalent experience - 1–3 years of experience in sales operations, sales, or related roles - Strong customer service and relationship management skills - Strong coordination and execution ability - CRM and MS Office proficiency - Valid driver's license - Ability to travel and work weekends Preferred Qualifications: - Experience in automotive, robotics, insurance brokerage, or luxury industries preferred - AI related experience or system design project experience will be plus - EV or premium sales experience - Experience with structured sales programs - Commission and performance tracking experience - Chinese language skills preferred - Strong communication and ownership mindset Required Skills: Sales Operations, CRM, MS Office, Sales Performance Tracking, Commission Validation, AI System Design, Customer Service, Relationship Management, Coordination, Execution, Chinese Language, Ownership Mindset Benefits: Healthcare + dental + vision benefits (Free for you/discounted for family), 401(k) options, Casual dress code + relaxed work environment