Merchandising Operations Associate at FanDuel in New York City

Summary: FanDuel is the premier mobile gaming company in the United States and Canada, and they are seeking a Merchandising Operations Associate to support the merchandising experimentation program. This role involves running experiments across Sportsbook and Predicts, collaborating with various teams to enhance the customer experience through data-driven decisions. Responsibilities: - Support the Senior Associate in grooming and maintaining the testing backlog across Sportsbook and Predicts, helping keep ideas, hypotheses and priorities clearly documented and visible to stakeholders - Be a first point of contact for experiment ideas coming from Product, Commercial and Marketing, capturing requirements and surfacing feasibility questions for senior review - Work with UXA, Product, Risk & Trading, Commercial and Tech to shape sound experiment designs that balance user value with commercial outcomes across both Sportsbook and Predicts - Configure tests in FanDuel's CMS (Sanity) and experimentation platform (Amplitude), coordinate with Product/Tech on feature-flag readiness, and execute MerchOps QA before every launch - Run regular health checks on in-flight experiments — tracking accuracy, sample size pacing, guardrail metric stability — and escalate anomalies to the Senior Associate and partner teams quickly - Partner with UXA to pull results, review statistical significance and business impact, and help build readouts and dashboards that make outcomes easy to consume - Keep stakeholders updated via Slack, Confluence and quarterly summaries, maintaining clear records of in-flight and completed tests across Sportsbook and Predicts - Contribute analysis and point-of-view to go/no-go rollout discussions, with senior team members owning the final call, and help standardize learnings back into the MerchOps knowledge base - Collaborate with the wider MerchOps team to help keep the FanDuel Sportsbook and Predicts experiences best-in-class in design, usability and commercial effectiveness Required Qualifications: - 1–2 years of experience in an analytical, operations or product role, ideally within digital marketplaces, ecommerce, gaming or sports betting - Working knowledge of A/B testing methodology, hypothesis-driven work and metrics-based decision making - Exposure to or curiosity about product metrics and how we measure user experience and commercial performance in a consumer app - Strong organizational skills and attention to detail; able to keep multiple experiments tracked, monitored and communicated without things falling through the cracks - Good collaboration instincts and the confidence to ask questions across Product, Tech, Commercial, Risk & Trading and UXA - Clear written communication — able to translate experiment results into plain-language takeaways for technical and non-technical stakeholders Preferred Qualifications: - Familiarity with Amplitude Analytics (or a comparable analytics/experimentation platform) is highly preferred - Comfort with CMS tools (Sanity preferred), feature flagging and the standard operating stack (Amplitude, Tableau, Confluence, JIRA) - Genuine enthusiasm for sports betting, prediction markets, gaming or sports in general, with curiosity about user behaviors and how merchandising shapes them Required Skills: A/B testing methodology, Amplitude Analytics, Sanity CMS, Feature flagging, Tableau, Confluence, JIRA, Clear written communication Benefits: We offer amazing benefits above and beyond the basics., We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits., We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards., This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits., This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation., This role includes paid personal time off and 14 paid company holidays., FanDuel offers paid sick time in accordance with all applicable state and federal laws.