Regulatory Operations Compliance Analyst at Fanatics in Remote

Summary: Fanatics is building a leading global digital sports platform, and they are seeking a Regulatory Operations Compliance Analyst to join their Compliance team. This role involves supporting customer-facing regulatory requirements and resolving complex compliance issues by collaborating with various business partners. Responsibilities: - Act as the front line and subject matter expert for all customer facing regulatory requirements and communication - Communicate directly with customers via email for both inbound and outbound escalations - Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations - Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally - Document actions and information found throughout investigations to develop and maintain account files - Work cross functionally with internal and external partners to resolve complex customer compliance issues - Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation - Uphold daily, weekly, and monthly reporting for both internal and external partners Required Qualifications: - 1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry - Experience in a customer facing role for in-person or online Sportsbook and Casino is a plus - Ability to autonomously conduct in-depth investigations for complex and sensitive situations - Strong investigative skills and a natural proclivity to curiosity is required - Strong attention to detail is required - Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment - Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders - Ability to exercise discretion and maintain confidentiality of information - Ability to multi-task and meet deadlines - Self starter with the ability to work well both independently and as part of a collaborative team - Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc - Comfortable with use of Generative AI - Ability to obtain and maintain licensing in multiple jurisdictions Required Skills: Compliance, Fraud, Anti-Money Laundering (AML), Risk Management, Responsible Gaming, Customer Escalation Management, KYC, Geolocation Tools, Salesforce, Tableau, Sigma, Snowflake, Generative AI, Discretion Benefits: Medical, Dental, Vision, 401K, Paid time off, GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries