Sales Associate- 184 at Famsa, Inc. in Austin, TX

Summary: Famsa, Inc. is a retail company seeking a Sales Associate to engage with customers and drive sales. The role involves motivating sales staff, assisting in sales and loan processing, and ensuring excellent customer service. Responsibilities: - Motivate and guide sales staff to meet daily sales and loan goals through coaching and example-setting - Engage with customers on the floor and by phone to drive sales and provide personalized service - Demonstrate and explain product features to support customer decision-making - Ensure displays, price tags, and promotional materials are accurate, clean, and well-maintained - Coordinate sales staff training and ensure performance of assigned merchandising and floor duties - Assist in finalizing sales, inputting orders, and coordinating with Credit and Delivery teams - Investigate and resolve customer complaints related to sales, deliveries, or merchandise exchanges - Support cashier functions including taking payments, printing reports, counting end-of-day cash, and managing drawer changes - Ensure floor merchandise is accurately stocked and assist with incoming/outgoing inventory paperwork - Liaise with Credit, Distribution, and other departments to streamline customer service and drive revenue - Promote and sell personal loans on the sales floor and by phone, including to inactive or renewal-eligible customers - Conduct proactive calls to remind customers of payments and promote loan renewals and reapplications - Use store’s social media channels to promote internal campaigns, furniture deals, and loan offers; collaborate with marketing when necessary - Accurately enter, update, and review credit applications, documents, and comments in the LP3 system - Print, sign, and organize loan contracts, obtain customer signatures, and ensure proper scanning and storage - Disburse loan funds in cash per approved terms, following security and compliance procedures - Communicate credit decisions to customers, including declines, and provide appropriate documentation - Receive furniture payments and down payments, issue accurate receipts, and process any authorized refunds - Receive and apply loan payments in the system, issue receipts, and ensure accuracy - Perform register closings and prepare end-of-day accounting entries for both LP3 and Storis - Maintain physical and virtual archives, update files after payoffs/renewals, and organize all cashier records - Ensure adherence to internal policies and loan regulations; monitor daily compliance checklists and update staff on changes - Enforce dual-counting protocols, secure safe operations, and validate loan disbursements against approvals - Spot-check and validate loan contracts for completeness and accuracy in both physical and digital formats - Perform weekly audits on transactions, documentation, voids, and reconciliation; implement corrective actions as needed - Submit all required financial, compliance, and incident reports accurately and on schedule Required Qualifications: - High school diploma or equivalent - Communication and Negotiation skills - PC skills - Bilingual Spanish & English required - Must be able to work weekends and holidays Preferred Qualifications: - 6 Month experience preferred - Experience in retail and knowledge in furniture, electronics and appliances preferred but not required Required Skills: PC skills, Bilingual Spanish Benefits: Low Cost $ Health Medical Insurance., First two month guaranteed Pay rate of 16.00, after that 8.65/hr. or Commission whatever is greater., Commission paid out biweekly based on performance. $1500 average!, Most sales associates are making 18/hr. to 30/hr., FREE Life Insurance, Dental/ Vision insurance Plans, PAID Holidays, Vacation, Generous Employee Discount, Professional growth opportunities