Journey Manager at Family Inceptions in Suwanee, GA

Family Inceptions is a surrogacy and egg donation agency dedicated to helping people grow their families with compassion, clarity, and integrity. For more than 17 years, we’ve guided intended parents, surrogates, and egg donors through meaningful journeys with personalized support and transparent processes.

We bring together expertise and genuine care so intended parents feel confident in their path, while surrogates and egg donors are honored, respected, and well supported.

About the Role

Family Inceptions has supported intended parents and surrogates for more than 17 years. We’re seeking a Licensed Social Worker to serve as a Surrogacy Case Manager, guiding families and surrogates through one of the most meaningful experiences of their lives.

This is not a clinical therapy position. Instead, you’ll provide emotional support, education, and coordination throughout the surrogacy journey, ensuring parents and surrogates alike feel cared for and confident at every step.

What Makes This Role Different

· Flexibility First – We know our team members are parents, partners, and caregivers too. This role doesn’t require you to be “at a desk” 9–5. You’ll have the freedom to manage your schedule around client needs and your family’s needs.

· Mission-Driven Work – Every day, you’ll play a part in helping families achieve their dream of parenthood.

· Human-Centered Culture – We offer unlimited sick time (within reason) and respect for life outside of work. We believe our team should feel cared for, just as much as our clients do.

Key Responsibilities

· Manage surrogacy journeys from initial match through postpartum support.

· Provide compassionate, non-clinical emotional support and education.

· Serve as the primary contact for intended parents, surrogates, clinics, attorneys, and counselors.

· Proactively anticipate challenges, de-escalate conflicts, and keep communication clear and professional.

· Maintain documentation, confidentiality, and compliance with ethical and legal standards.

You’re a Fit If You Have:

· Active LMSW or LCSW license in the U.S. (required).

· Minimum 3–5 years of post-graduate, professional social work experience in women’s health, fertility, adoption, or family services.

o Internship experience will not be considered.

· Strong communication skills, high emotional intelligence, and the ability to support families in emotionally sensitive situations.

· Comfort with virtual communication tools and case management platforms.

· Flexibility to occasionally support clients outside of standard business hours (different time zones, evening calls, or urgent situations).

Compensation & Benefits

· Salary range: $50,000–$65,000 annually, based on experience.

· Full benefits: medical, dental, vision, life, 401(k) match, PTO.

· Unlimited sick time and flexible scheduling.

· Remote position (occasional travel may be required).

· Professional development opportunities in the reproductive health field.

Ready to Apply?

Submit your resume and a brief cover letter describing why you’re passionate about working in reproductive health. Apply here: https://familyinceptions.applytojob.com/app/share/x218XAbsC0