Patient Service Representative II, Call… at Family Health… · HITEC…

Summary: Family Health Centers of San Diego (FHCSD) is a leading provider of health care services, committed to serving uninsured and low-income individuals. They are seeking a Patient Service Representative II for their Call Center, responsible for managing inbound calls, scheduling appointments, and providing information to patients. Responsibilities: - Answer inbound telephone calls in assisting patients needing information - Manage each call in a pleasant, professional, and helpful manner - Direct callers to the appropriate area in a timely fashion - Provide information requested and ensure caller has all the information necessary - Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes - Input all related information on calls received into the computer system accurately and timely - Appropriately manage unusual circumstances and issues that may arise, and consult with supervision in resolving more complex issues - May assist in training staff on Call Center protocols, policies, and procedures - May provide input on process improvement protocols to ensure Call Center functions at the highest level in providing outstanding customer service - Perform other duties as assigned Required Qualifications: - High school diploma or GED equivalent required - Minimum 1 year of experience working in a Call Center environment - Possess clear speaking voice and diction - Knowledge of medical terminology and/or medical front office procedures required - Bilingual in Spanish/English required - Ability to communicate effectively with callers who speak English as a second language Required Skills: Medical Terminology, Medical Front Office Procedures, Bilingual Spanish/English Benefits: Retirement Plan with Employer Match, Paid Time Off, Extended Sick Leave and Paid Holidays, Medical/Dental/Vision/FSA/Life Insurance, Employee Discounts and Wellness Programs