Patient Service Representative at Family Health… · San Diego

Summary: Family Health Centers of San Diego (FHCSD) has been providing affordable, high-quality health care for over 55 years, focusing on uninsured and low-income individuals. The Patient Service Representative will manage patient check-in and check-out processes, handle billing inquiries, and ensure accurate documentation in the Electronic Health Record. Responsibilities: - Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately - Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance - Follow policies and procedures in collecting and handling cash - Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner - Confirm, request, and process referrals and authorizations for specialty services - Contact patients to schedule appointments and make reminder/recall notifications - Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed - Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify customer needs through involvement of leadership in resolving concerns - Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner - Perform other duties as assigned Required Qualifications: - High School diploma or GED equivalent required - Or equivalent combination of education and experience that provide the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements - 1 – 3 years of experience related to administrative/clerical support, or customer service required - Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment - Ability to work both in a team-based environment and independently - Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information - Knowledge of cashiering functions with the ability to record payments and cash received - Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity - Ability to maintain confidentiality - Ability to listen well in devoting attention to patients and medical professionals - Ability to be flexible in recognizing and responding appropriately to changing priorities and situations Preferred Qualifications: - Medical Assistant certification, C-NA certification, or Medical Terminology course preferred - Experience in a healthcare environment preferred - Possess a basic understanding of medical terminology and procedures preferred - Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations Required Skills: Electronic Health Record, Medical Terminology, Cashiering, Appointment Scheduling, Medical Assistant certification, CNA certification