Benefits Representative (Remote) OR 97230 at Family First… · Remote

Summary: Family First Life is a subsidiary of Globe Life, recognized as one of the happiest workplaces in America. They are seeking a Benefits Representative to provide excellent customer service, handle inquiries, and assist clients with account management and billing issues. Responsibilities: - Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date - Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement - Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution - Handle and carefully respond to all customer inquiries - Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues Required Qualifications: - Entry Level experience - Ability to provide excellent customer service through active listening - Ability to work with confidential customer information and treat it sensitively - Proactive in resolving issues on the first call - Ability to handle and respond to all customer inquiries - Ability to assist existing clients with account management, billing issues, and product application Preferred Qualifications: - Previous experience preferred but not required - Flexible, adaptable, and trainable Required Skills: Account management, Billing issues handling, Product application knowledge, Trainability, Confidential information handling, Team player mentality Benefits: Weekly pay + possible weekly bonuses!, Energetic, positive, supportive team environment, Career growth and merit-based advancement system, Structured training and leadership program, Full training from the ground up - Previous experience preferred but not required, Company events and trips!