Customer Service Associate I at Family Dollar in Dunkirk, NY

Summary: Family Dollar is a retail company dedicated to providing a positive shopping experience. The Customer Service Associate role focuses on assisting customers, managing transactions, and maintaining store cleanliness.

Responsibilities:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned

Required Qualifications:
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required

Preferred Qualifications:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Required Skills: Cash Handling, Retail Operations, Sales Transactions, Merchandising, Stock Replenishment

Benefits: Medical, pharmacy, dental, and vision insurance, Employee Assistance Program, Retirement plans, Educational Assistance