customer service associate at Family Dollar in Cleveland, OH

Summary: Family Dollar is seeking a Customer Service Associate to join their team and deliver a great shopping experience for every customer. The role involves assisting customers, managing transactions, maintaining store organization, and ensuring a clean and safe environment.

Responsibilities:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned

Required Qualifications:
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required

Preferred Qualifications:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

Required Skills: Cash Handling, Point of Sale Systems, Inventory Management, Stock Replenishment, Merchandise Receiving, Relationship Management, Store Maintenance

Benefits: Medical, pharmacy, dental, and vision insurance, Employee Assistance Program, Retirement plans, Educational Assistance