Team Supervisor II - OKC/Norman Area at Family &… · Location…

Team Supervisor II - OKC/Norman Area

OKC/Norman Area - The Team Supervisor provides leadership and oversight for a multidisciplinary team delivering comprehensive behavioral health services. This role ensures the provision of high-quality, timely, and coordinated care across programs, using evidence-based practices and data-driven approaches. The position is responsible for effective staff supervision, fostering collaboration, and supporting positive client outcomes within the CCBHC model of care.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Oversee and support daily operations of a multidisciplinary team.
• Supervise assigned staff including case managers, care coordinators, PRSS, and administrative support.
• Conduct regular team huddles and case staffing to ensure coordinated care delivery.
• Ensure team performance and service delivery align with organizational expectations.
• Ensure services are accessible, timely, and client centered.
• Lead efforts to engage hard-to-reach clients and those with high-risk needs.
• Facilitate referrals and integration with physical health, psychiatric, and other supportive services.
• Address clients' needs promptly, including medical, housing, and crisis-related support.
• Analyze and disseminate data to guide service planning and staff priorities.
• Use service utilization and quality metrics to inform client care and operational decisions.
• Collaborate with data teams to ensure accurate reporting and identify gaps or trends.
• Monitor staff caseloads and adjust assignments to maintain equity and efficiency.
• Identify barriers to service delivery and recommend improvements.
• Ensure compliance with agency, state, and payer documentation and reporting requirements.
• Support recruitment, onboarding, and development of team members.
• Maintain positive relationships with internal departments and leadership.
• Participate in multidisciplinary planning and quality improvement initiatives.
• Advocate for staffing and resource needs in collaboration with leadership.

QUALIFICATIONS

EDUCATION:

• Master's Degree in related field is required

EXPERIENCE:

• 5+ years' experience in mental health care.
• 1-2 years of supervisory experience preferred.
• Must be under licensure supervision and/or license eligible.

PERFORMANCE COMPETENCIES:

• Strategic and Analytical Decision-Making.
• Effective Supervision and Team Leadership.
• Data analysis and operational planning.
• Strong communication and problem-solving skills.
• Workflow management and service coordination.

KNOWLEDGE/SKILLS/ABILITIES:

• Regulatory Compliance – Familiarity with HIPAA, Medicaid/Medicare, state mental health regulations, and documentation standards.
• Trauma-Informed Care – Knowledge of trauma-informed approaches and their application in service delivery and team supervision.
• Crisis Intervention – Awareness of crisis de-escalation techniques and emergency response procedures.
• Clinical Supervision Models – Understanding of effective supervision practices, including reflective supervision and performance management.
• Cultural Competency – Knowledge of cultural and socioeconomic factors impacting mental health care.
• Leadership and Team Building – Ability to inspire, guide, and support staff, promote collaboration, and address conflict constructively.
• Communication – Strong written and verbal communication skills, including documentation, feedback delivery, and interdepartmental coordination.
• Problem-Solving – Ability to assess situations, make decisions under pressure, and implement effective solutions.
• Time Management – Skill in prioritizing tasks, managing deadlines, and balancing administrative and supervisory duties.
• Coaching and Mentorship – Competency in developing staff, providing constructive feedback, and facilitating professional growth.
• Maintain Confidentiality and Professional Ethics – Uphold ethical standards and client confidentiality at all times.
• Adapt to Change – Flexibility to lead through organizational, procedural, or policy changes in a fast-paced environment.
• Handle Sensitive Situations with Diplomacy – Remain calm and objective when managing performance concerns, staff grievances, or client crises

CERTIFICATIONS/LICENSES:

• ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
• ODMHSAS PRSS Supervisor Training, one time course completed within 6 months of hire.
• Must be under supervision for LCSW, LPC, LMFT, LADC or other mental health professional

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

ADDITIONAL INFORMATION:

May be required to work evening hours, weekends, and/or holidays.