Clinical Supervisor at Family Care Center in Knoxville, TN

Description

NOW RECRUITING EXPERTS IN COLLABORATION AND COMPASSION.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you’d like to work for one of the nation's fastest-growing behavioral health providers while collaborating with a multidisciplinary team to make a positive impact on the well-being of your local community, we look forward to hearing from you.

Where behavioral health behaves differently.

• WE FOCUS ON YOU, SO YOU CAN FOCUS ON YOUR PATIENTS: Our comprehensive support system enables you to build a robust and profitable caseload, while ensuring you have the autonomy, time and resources to deliver exceptional care.
• BALANCED LIFESTYLE AND OPTIMAL PATIENT CARE: Maintain a healthy work-life balance with no on-call, weekend or evening hours. Dedicate more time to your patients with top-notch administrative staff and feel supported in our beautiful, modern clinics.
• CLINICIAN-LED CARE: Family Care Center clinics are run by clinicians. That means we empower each of our providers with the autonomy to make the best decisions for them and their patients.
• UNPARALLELED GROWTH OPPORTUNITIES: Paths to grow your career and engage in research and continuing education, enriching your professional journey.
• ADVANCED TIME-SAVING TECHNOLOGY: Dedicate more time to your patients with AI-supported clinical documentation and a behavioral-health focused EHR.
• COLLABORATIVE TEAM: Join forces with a diverse clinical team comprised of licensed therapists, psychiatrists, psychiatric NPs/PAs, psychologists, TMS specialists and support staff to provide comprehensive care.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• PROVEN OUTCOMES: Our track record of superior outcomes, as reported by our patients, demonstrates our dedication to delivering high-quality care.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position Overview: The Clinical Supervisor will be a versatile, self-motivated, results-oriented professional who is able to assist with managing a strong clinical team under the supervision/oversight of the Clinical Director. The Clinical Supervisor is involved with clinical operational oversight and supervision to assigned clinical service staff that may include fully licensed therapists and therapist-interns. The position insures adherence to the mission, vision and values of the organization as well as the Family Care Center clinical service policies and procedures. This position assists with managing and ensuring service quality and clinical documentation compliance while working closely with the Clinical Director and team members to achieve the organization’s clinical and fiscal division goals and service outcomes.

Essential Responsibilities:

• Responsible for quality assurance in clinical care and documentation.
• Recommends changes to improve service delivery and implements changes and new programming.
• Serves on agency committees, work groups, and other bodies.
• Adheres to all current federal & state laws, as well as Family Care Center’s Policies and Procedures, including the safeguarding of confidential healthcare information and compliance with the Health Insurance Portability & Accountability Act (HIPAA)
• Provides new hire instruction for students in his or her respective professional discipline as opportunities permit.
• Intake and patients will account for 20 admin hours a week
• Provides clinical supervision for assigned clinical personnel and other support staff. Supervision needs will be evaluated based on clinical experience and performance and may be weekly but not less than bi-weekly.
• Participates in leading clinical team meetings to ensure clinical service goals are met and program and organizational developments are communicated, understood and implemented.
• Ensures weekly review and management of caseload and productivity. Ensures clinical services are scheduled by the providers in the electronic records system and are delivered to clients weekly.
• Monitors compliance with treatment services. Reviews “no show” and “cancelation” concerns and how to mitigate barriers to successful treatment with each provider.
• Shares responsibility of closely monitoring the referral list, including scheduling and assigning new cases in a timely manner to clinical staff based on staff case load and productivity. Sets expectations for all providers in regards to meeting performance requirements and achieving goals. Ensures clients have timely access to care provided by our providers.
• Provides guidance/supervision to group and individual providers achieving below average treatment outcomes and consults with Clinical Director regarding disciplinary action that may be warranted due to underperformance.
• Partakes in monthly peer review and other quality improvement activities while working closely with Clinical Director to ensure clinically sound documentation.
• Reviews, rejects and approves clinical documentation for assigned clinical staff on a daily basis, and provides feedback to providers.
• Reports all adverse incidents to the Clinical Director immediately. Consults with Clinical Director on any incident that requires external reporting.
• Peer supervision reviews completed twice a month.
• Reviews assessments & staff’s diagnoses along with appropriate recommendation for treatment services with Clinical Director.
• Monitors treatment plan service delivery compliance i.e., ensures providers deliver services in type and quantity consistent with the treatment plan and minimizes over and/or under-utilization of services.
• Manages productivity in conjunction with Clinical Director.
• Addresses complaints made about provider(s) or services by payers and/or consumers. Reports complaints per policy to the Clinical Director and Quality and Compliance Director.
• Ensures clinical documentation meets internal divisional and external payer requirements.
• Conducts documented supervision with assigned clinical staff and provides ongoing feedback to each provider concerning quality of clinical services and work performance.
• Involved with onboarding curriculum/training with new staff. Consults with Family Care Center training manager to ensure standardized practices as needed.
• Monitors HIPAA compliance and reports breaches in accordance with corporate policy.
• Assists with completing intakes, diagnostic evaluations, CANS Assessments and CANS 2.0 as needed.
• Establishes relationships and communicates with clients, caseworkers/probation officers, family members, and staff.
• Maintains professional licensure as a behavioral health provider in good standing based on licensing requirements.
• Performs additional duties as assigned.
• Manage staff performance and evaluations including supervising, coaching, and disciplinary action.

Required Skills/Abilities:

• Clinical expertise in crisis intervention, skills in working with the chronically mentally ill population, and with individuals and families undergoing acute episodes of psychiatric distress; skills in diagnosis and assessment.
• Ability to work as part of a comprehensive community mental health team and to represent the company in the community.
• Ability to lead a staff of professionals and paraprofessionals.
• Familiarity with community support systems, health care and human service resources, court, and police activities, etc.
• Good organizational skills and administrative abilities.
• Flexibility in days and hours available for work including weekends.
• Ability to adhere to the professional code of ethics.
• Knowledge of and ability to comply with the State Mental Health Code.

Supervisory Responsibilities:

• Supervises the service staff of the assigned program, evaluates employee performance, and makes recommendations for employment actions to the Clinical Program Director.
• Directs the daily operations of assigned unit(s) and schedules meetings, services, and workers' time.

Minimum Qualifications:

• Master's degree in a mental health discipline required, Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Psychologist (PhD or PsyD) preferred.
• At least 3-5 years of professional experience doing therapy
• At least three years of professional experience in clinical supervision

Location: West Knoxville Clinic - 1400 Dowell Springs Blvd, Ste 330, Knoxville, TN 37909

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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