Online Order Fulfilment at Fallon & Byrne in Dublin, Dublin 1, IE

Fallon & Byrne is Dublin’s premier food destination and home to our bustling Foodhall, The Wine Cellar, The Dining Room and The Exchange. Fallon & Byrne is renowned for its dedication to quality, exceptional customer experiences and building community through food. With over 160 employees, we are committed to fostering a supportive and vibrant workplace culture that reflects our values of excellence, empathy, innovation, integrity and authenticity.

We are currently seeking a dedicated candidate for our busy Online Orders team to join as Grocery Fulfilment Assistant.

Responsibilities

• Pick and fulfil online grocery orders accurately and efficiently.
• Check products for quality, freshness, correct quantities and best-before dates.
• Ensure orders are completed accurately and any unavailable or substituted products are communicated appropriately.
• Pack customer orders carefully, ensuring products are protected and presented to a high standard.
• Separate and organise orders according to driver delivery, courier delivery or customer collection.
• Ensure all orders are correctly labelled and ready for dispatch within the required timeframe.
• Prepare chilled and ambient products appropriately for delivery.
• Build and pack gift hampers and bespoke customer orders according to specifications.
• Ensure hampers are presented attractively and securely packed for transport.
• Assist with loading and organising completed orders for drivers and couriers.
• Maintain a clean, organised and safe online fulfilment area.
• Follow all company procedures relating to food safety, HACCP, allergen control and product handling.
• Report any stock discrepancies, damaged products or issues with customer orders to the relevant manager.
• Work closely with the Foodhall, stock and management teams to ensure orders are fulfilled smoothly.
• Provide excellent customer service when dealing with customer queries relating to online orders.
• Support other Foodhall duties when online order volumes are low.
• Complete any other reasonable duties required to support the smooth operation of the Foodhall.

The Person

• Strong attention to detail and accuracy.
• Good organisational and time-management skills.
• Ability to work efficiently in a fast-paced environment.
• Good knowledge of grocery products and food handling.
• Ability to prioritise multiple orders and deadlines.
• Careful and responsible approach to packing and handling products.
• Good communication and teamwork skills.
• Ability to work independently and take initiative.
• Customer-focused attitude.
• Previous experience in retail, grocery fulfilment, online orders or warehouse operations is desirable.

What we offer:

In return for your dedication, you will receive an excellent benefits package, including;

· Hourly rate of €16

· The ability to move and grow within the business as it grows

· Opportunities for professional development

· A fun working environment with a great team around you

· Wellness programme

· Generous discounts on purchases in The Dining Room, Wine Cellar and Food Hall

· Subsidised meals on shift

· Company events and social gatherings

Fallon & Byrne is an equal opportunities employer. We believe that the values of our people set us apart. We celebrate diversity, champion equality and promote inclusion in our approach to everything we do. We welcome applicants from all backgrounds, cultures, tastes and experiences. Your individuality is our strength.