Operations Manager at Faithful… · Nashville

Description

· Oversee all aspects of the cremation process to include; check-in, cremation, processing, closing, returning of cremains, paw print area, and engraving.

· Use of Faithful Companion Samsara GPS system and Companionware (portal).

· Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis.

· Be a positive role model and promote a safe and positive work environment.

· Conducts high-quality, respectful cremation services (training provided).

· Assist in the review process for all staff and assist Location Manager with disciplinary action for staff.

· Maintain a line of communication with the Location Manager and Regional Manager to ensure SOPs are upheld.

· Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics.

· Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.

· Maintains attention to detail while serving multiple families, ensuring an error-free standard.

· Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently.

· Responds to customers and veterinary staff promptly and professionally, providing thorough support.

· Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.

· Performs other related duties as assigned by management.

Requirements

· Problem solving skills.

· Critical thinking and sense of urgency to handle any situations that may arise.

· Previous leadership preferred.

· Computer skills required: Basic computer and technical skills required, Microsoft Office.

· Demonstrate leadership skills with the ability to motivate and inspire a team.

· Strong communication and organizational skills to effectively manage driver routes and customer interactions.

· Detail-oriented mindset with a commitment to delivering error-free services.

· Ability to handle multiple tasks simultaneously while maintaining efficiency.

· Physical capability to lift and move heavy objects with assistance.

· Evenings and weekends, but can vary depending on business needs.