FAIRMONT→
Server - Third Measure at FAIRMONT in New Orleans, LA
Job Description
Company Description
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
The Third Measure Server is responsible for delivering sophisticated, attentive, and personalized food and beverage service within the hotel's intimate cocktail destination. The Server will demonstrate strong knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable experiences through genuine hospitality and thoughtful recommendations.
The ideal candidate is polished, personable, knowledgeable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment.
Responsibilities:
- Consistently provide warm, polished, professional, and engaging service
- Welcome guests and establish a genuine connection throughout their Third Measure experience
- Maintain complete knowledge of Third Measure's food and beverage offerings
- Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages
- Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation
- Assist guests with beverage selections and provide thoughtful recommendations
- Demonstrate knowledge of New Orleans cocktail culture and traditions
- Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings
- Confidently guide guests through food and beverage selections
- Provide appropriate food and beverage pairing recommendations
- Accurately take food and beverage orders and communicate special requests, allergies, and modifications
- Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing
- Anticipate guest needs and provide proactive, personalized service
- Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences
- Provide discreet and attentive service to VIP and high-profile guests
- Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management
- Maintain clean, organized, and properly stocked service stations
- Clear and reset tables according to Third Measure standards
- Present guest checks and accurately process payments
- Follow all cash-handling and credit procedures
- Follow all responsible alcohol service procedures and applicable Louisiana regulations
- Handle guest concerns professionally and utilize appropriate service recovery procedures
- Participate in pre-shift meetings, tastings, cocktail education, and training
- Assist with opening and closing duties, stocking, cleaning, and side work
- Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions
- Maintain a polished and professional appearance
- Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure
- Perform additional duties as assigned
Qualifications
- Previous Server experience preferred
- Previous luxury hotel, fine-dining restaurant, upscale lounge, or cocktail bar experience preferred
- Strong knowledge of food, cocktails, spirits, wine, and beverage service
- Knowledge of craft cocktails and New Orleans cocktail culture is an asset
- Excellent communication and interpersonal skills
- Strong guest service and relationship-building abilities
- Strong organizational and multitasking skills
- Ability to remain polished, discreet, and composed in a high-volume environment
- Professional appearance and polished demeanor required
- Previous POS experience preferred
- Alcohol awareness certification preferred
- Food safety certification required or ability to obtain
- Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
- Must be legally authorized to work in the United States
- Must meet applicable Louisiana requirements for alcohol service
Additional Information
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holiday Pay
- 401(k) Retirement Savings Plan
- Employee Assistance Program (EAP)
- Colleague Dining Program
- Career Growth and Development Opportunities
- Recognition and Rewards Programs
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.