Regional Commercial Operations Intern (F/M/X) at Fairmont · Singapore

Company Description

La Maison Sofitel, Sofitel Legend, MGallery & Emblems

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend, MGallery and Emblems across 60 countries, unlocking unique experiences in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences , while embracing local culture.

Join us to strive for Excellence. It is a place where you live your purpose!

What we offer

Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our values are:

• Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
• Excellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
• Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Trust & Transparency: share everything, no taboo. Feedback is a gift
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue ith the field

Job Description

Position Summary

The Regional Commercial Operations Intern will provide administrative and operational support to the Regional Commercial team, working across Hotel Performance, Revenue Management, Marketing, and E-commerce functions. Based in the La Maison Singapore Regional Corporate Office, the intern will support the team in the SEA Region, by assisting with reporting, presentation development, data management, content updates, and cross-functional coordination. This role is designed to help manage increased business demands while supporting key commercial initiatives and regional priorities.

Key Responsibilities

Commercial Operations Support

• Provide day-to-day administrative and operational support to the Regional Commercial team.
• Coordinate activities and communications across Hotel Performance, Revenue Management, Marketing, and E-commerce teams to ensure timely execution of business initiatives.
• Assist in tracking SMART plans, project milestones, action items, and follow-up activities across the regional portfolio.

Reporting & Business Analytics

• Prepare, consolidate, and distribute recurring regional performance reports, dashboards, and business updates.
• Support the collection, validation, and maintenance of commercial data from multiple hotels to ensure accuracy and consistency.
• Assist with data analysis and the preparation of insights for regional business reviews and executive presentations.

Presentation Development

• Develop and enhance PowerPoint presentations for regional business reviews, leadership meetings, owner presentations, training sessions, and strategic initiatives.
• Ensure presentation materials are professionally formatted, accurate, and aligned with corporate brand standards.

Data Management & Content Administration

• Maintain regional databases, trackers, and reporting files.
• Support updates to commercial content, internal communications, templates, and shared resources.
• Assist with maintaining documentation, standard operating procedures, and knowledge repositories.

Coordination & Project Support

• Coordinate meetings, prepare agendas, document meeting minutes, and track follow-up actions.
• Liaise with corporate, regional, and hotel-based teams to facilitate effective communication and timely completion of deliverables.
• Provide administrative support for regional workshops, training sessions, and commercial events.
• Support ad hoc projects and initiatives as assigned by Regional Commercial leadership.

Internship Duration

• Six-month full-time internship based at the Regional Corporate Office in Singapore

Learning Opportunities

This internship provides exposure to the commercial operations of a regional hotel organization, supporting multiple hotels across diverse markets. The intern will gain practical experience in commercial reporting, business performance analysis, revenue management support, digital marketing coordination, e-commerce operations, executive presentation development, and cross-functional project management. The role offers a valuable opportunity to understand how regional commercial strategies are developed, implemented, and monitored while building skills that support a future career in hospitality, commercial management, or corporate operations.

Qualifications

Qualifications

• Currently pursuing or recently completed a Bachelor’s degree or Diploma in Hospitality Management, Business Administration, Marketing, Data Analytics, or a related discipline.
• Proficiency in Microsoft Office, with advanced PowerPoint skills and strong Excel capabilities.
• Strong analytical skills with the ability to organize and interpret data.
• Excellent organizational and time management skills with strong attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and work collaboratively across diverse teams.
• Self-motivated, proactive, adaptable, and eager to learn in a fast-paced regional environment.
• Interest in commercial strategy and the hospitality industry is highly desirable.

Additional Information

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