Property Associate at Fairgrove Property Management in Irvine,CA

Summary: Fairgrove Property Management is a leading provider of residential property management services in Southern California. The Property Associate will support Regional and Property Managers by addressing issues, conducting inspections, and providing exceptional customer service to residents and clients. Responsibilities: - Assist the team in the creation and management of marketing collateral for available units - Assist prospective residents with information regarding the rental process, including guest card management and the review and processing of applications - Conduct in-person showings and coordinate virtual showings for prospective residents on available units - Assist residents with the move-in and move-out process, including conducting inspections, collecting the necessary move-in information and funds, and providing keys and other items - Assist the team as needed or assigned with lease renewal management and rent increase management, as well as market analysis research - Answer telephone, return missed calls, check voicemail, prospect follow up - Responding to and managing resident complaints and/or service issues and coordinating with appropriate staff to address and resolve resident concerns - Compile multiple daily or weekly reports - Provide written and verbal communication to team, prospects, vendors, and residents - Generate and post resident communication notices - Internal inspections, including the regular inspection of vacant units to ensure cleanliness and readiness for viewing, as well as taking photographs for marketing - External property walks for both health & safety, as well as cleanliness and marketability, including the creation of work orders as necessary - Collect coins from common area laundry facilities on the property - Other tasks as needed Required Qualifications: - High school diploma (or GED), or equivalent experience required - Valid driver's license, clean driving record and reliable transportation - Microsoft Office 365 Preferred Qualifications: - AppFolio experience a plus - multi-lingual ability a plus Required Skills: Microsoft Office 365, AppFolio, Effective verbal and written communication