Technology Operations Support Analyst at Facet in Remote

Summary: Facet is a financial advisory firm focused on delivering personalized financial advice through a combination of human expertise and technology. The Technology Operations Support Analyst role involves providing end-user support, automating access processes, and monitoring security to ensure the integrity and efficiency of internal operations. Responsibilities: - Provide exceptional, white-glove service for resolving end-user computing and customer platform issues. Operate as a true champion for internal users and security across the organization - Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles - Monitor critical security tooling. Review, respond to, and escalate appropriate security events to protect our client and company data - Translate relevant security intelligence into actionable configurations within our security tooling. Support the implementation and operationalization of threat event monitoring and response capabilities - Provide seamless software deployment support. Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet - Monitor key indicators to anticipate performance issues in our systems and SaaS applications, rectifying them before they impact team productivity - Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure Required Qualifications: - 1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols - Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution - Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag - Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments - Familiarity with modern software distribution and remote management technologies (such as InTune, Kaseya, or Connectwise) for Windows, MacOS, or ChromeOS Preferred Qualifications: - Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom - Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce - Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions - Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations - Solid understanding of change management and/or project management lifecycles Required Skills: Helpdesk Support Level 1, Helpdesk Support Level 2, Security Operations Analysis, Triage, Remediation, Escalation Protocols, Scripting, Software Development, Windows Administration, MacOS Administration, ChromeOS Administration, Remote Software Distribution, InTune, Kaseya, Connectwise, Efficient Resolution Benefits: Bonus determined by the experience, knowledge, skills, and abilities of the applicant, Equity, Unlimited PTO, Medical, dental, and vision insurance, 401(k) with employer match, Short and long term disability coverage (paid by Facet), Life insurance options, Paid parental leave, Certification reimbursement program, Work from anywhere in the US