About the Role

As a Traveling Field Implementation Technician, you’re F3’s go-anywhere expert. When a new market launches, a big rollout needs extra hands, or a customer is somewhere our local teams can’t reach, you’re the one on the next flight out. You’ll spend your work week on the road across the US and Canada, installing, troubleshooting, and training at restaurants, hotels, concert venues, grocery stores, corner bodegas, and everywhere in between. Wherever business happens, you’ll keep checkout lines moving, front desks checking in, and teams running without missing a beat.

What to Expect: Travel and Schedule

• Heavy travel of up to 100% during active deployments, which may include continuous travel Monday through Friday and overnight stays away from home throughout the work week
• Between deployments, fully remote workdays from home are typical, with time spent on remote support, customer training, install prep, and administrative work
• Be available to work four (4) weekend days per month, as scheduled by management
• Travel by plane, rental or personal vehicle, train, boat/ferry, rideshare, and other modes of transportation, as needed
• Schedules may include early mornings, late evenings, overnight installs, and extended shifts based on customer and business needs
• Holiday coverage may be required on a scheduled or as-needed basis
• Hours worked, including compensable travel time, must be accurately recorded and are paid in accordance with applicable wage and hour laws and F3 policy

About F3 Technologies

F3 Technologies, Inc. is a leading field service technology company specializing in payment technology installations and support. We serve partners across the nation, delivering exceptional service through our dedicated team of professionals. Guided by The F3 Standard, we Focus on People, Foster Belonging, and move Forward Together.

What You Will Do

• Travel continuously Monday through Friday to customer sites across the United States or Canada to install, maintain, replace, and repair Point of Sale systems in person
• Install, maintain, replace, and repair Point of Sale systems with customer sites remotely, as assigned
• Troubleshoot technical issues and provide timely and effective solutions
• Lead high-level customer engagement during training, go-live, and troubleshooting services
• Partner with scheduling and dispatch to manage travel itineraries, and adapt quickly to delays, itinerary changes, and same-day reassignments
• Transport, safeguard, and track company equipment, tools, and inventory while traveling
• Submit accurate and timely expense reports and receipts in accordance with F3 travel and expense guidelines
• Maintain accurate records of work performed and parts used, including all mandatory documentation
• Communicate with customers and team members in a professional and courteous manner
• Adhere to safety standards and protocols at all times, including while traveling
• Additional responsibilities, as assigned

What You Bring

Required

• High School Diploma or equivalent
• Must be 21+ years of age
• Ability and willingness to travel up to a full week, with overnight stays away from home
• Ability to work four (4) weekend days per month, as well as early mornings, late evenings, overnight shifts, and holidays, as scheduled
• Valid driver's license and a driving record that meets F3 and rental car company requirements, maintained and kept current at all times
• Valid government-issued identification that meets TSA requirements for domestic or international air travel (REAL ID or equivalent)
• Valid passport with ability to travel internationally
• Must reside within a reasonable distance of a major commercial airport
• Some roles require fluency in more than one language; this will be communicated and confirmed during the hiring process
• Ability to multitask and stay organized while working across changing locations and time zones
• Continued education, as required; this may include training and educational resources made mandatory by partnerships

Preferred

• Minimum 1 year of IT or restaurant experience
• Previous experience in a travel-based or field service role
• Strong technical skills and knowledge of POS systems
• Ability to read and interpret technical manuals and schematics
• Excellent problem-solving and troubleshooting skills
• Ability to work independently with minimal supervision while on the road, and as part of a team
• Ability to navigate and utilize Google Workspace applications and platform

Physical Requirements

• Ability to lift, carry, push, and pull up to 50 pounds, including luggage, equipment cases, and hardware during travel, with or without reasonable accommodation.
• Ability to climb ladders and safely work at heights of up to 15 feet, as required.
• Ability to work safely in confined or restricted spaces, as required.
• Ability to stand and/or walk for extended periods, including shifts of up to 16 hours when business needs require.
• Ability to work flexible hours, including evenings, four (4) weekend days per month, holidays, overnight travel, and extended shifts, as business needs require.
• Ability to bend, stoop, squat, kneel, reach, climb, and perform other physical movements necessary to access equipment and work areas.
• Ability to sit for extended periods during air and ground travel, and while working at a computer or performing administrative responsibilities.
• Ability to complete remote work and administrative responsibilities from hotels, airports, and other travel locations using secure network connections.
• Ability to work effectively in a variety of customer environments, including commercial kitchens and other operational settings that may involve heat, cold, noise, confined spaces, multiple levels, and fast-paced working conditions.
• Ability to adapt to frequent changes in location, lodging, climate, and time zones.

Compensation and Benefits

$23+/hour (depending on experience) + overtime eligibility

$4.00/hour shift differential for night and weekend hours

• Unlimited PTO
• Health, dental, vision, short term disability and life insurance (after 90 days)
• 401(k) with employer match
• Paid holidays and parental leave
• Company-provided phone, laptop, and tools

Why Join F3?

• Growth opportunities within a rapidly expanding company
• A supportive team culture built on real values, not just words on a wall
• Responsive leadership that listens and invests in your development
• Training, mentorship, and the tools you need to succeed from day one