Technician Field Ops-Residential at Ezee Fiber · Elk…

Summary: Ezee Fiber is committed to delivering Speed, Simplicity, and Service in connectivity solutions. The Technician Field Ops - Residential will be responsible for installing and activating fiber services at customer premises, ensuring high-quality service delivery and customer satisfaction. Responsibilities: - Install fiber services at customer homes, including termination, splicing, and testing - Install, configure, and troubleshoot Customer Premise Equipment (CPE) - Manage work orders independently, meet SLAs, and document job details - Perform splicing and identify faults using fiber loss testing - Maintain inventory of tools and fiber components - Provide professional service and educate customers on fiber technology - Follow safety protocols and company policies during all field operations Required Qualifications: - High school diploma or equivalent - Minimum of six (6) months to two (2) years of experience or training in fiber splicing and troubleshooting - Basic understanding of fiber optic systems and customer premises equipment - Strong attention to detail and willingness to learn - Ability to work outdoors in various weather conditions and perform physical tasks - Good communication skills and a team-oriented mindset - Valid driver's license and clean driving record - Flexibility to work evenings, weekends, and holidays, and on call as needed Preferred Qualifications: - Technical certifications in fiber optics are a plus Required Skills: Fiber optic splicing, Fiber optic testing, Fiber optic termination, Customer Premise Equipment (CPE) configuration, Customer Premise Equipment (CPE) troubleshooting, Work order management, Safety protocols compliance, Team-oriented mindset Benefits: Health, Dental and Vision insurance, 401k match, Paid time off and other generous benefit programs, Tuition reimbursement