EZCORP→
Assistant Store Manager at EZCORP in Hammond, IN
Job Description
Brand: EZPawn
Pay range is based on experience from $18.00/hr to $22.00/hr
We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries. We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets.
In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives.
We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future. If you want to grow your career, apply today!
Job Responsibilities
As an Assistant Store Manager, you will be responsible for providing leadership, coaching, and directions to Team Members to maximize store performance. You will also join the team working with customers to negotiate pawn and sales transactions.
Some of your specific duties in this role will include to:
Drive revenue and control cost to deliver budgeted operating margins
Complete and oversee accurate and proficient sales and loans transactions
Analyze reports on key business metrics and provide recommendations and necessary actions
Ensure personal and team standards are met for superior customer service
Assist with staffing and retention efforts
Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
Assist with ensuring Team Member engagement and turnover are in line with Company expectations
Provide direction, coaching, development and performance feedback to Team Members
Help Team Members understand how their daily goals align with Company strategic goals
Conduct structured 1:1s with store Team Members
Perform daily management responsibilities
Drive personal vehicle for business needs
Job Requirements
We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.
Requirements for the Assistant Store Manager role include:
High school diploma or GED
Valid driver’s license and auto insurance
Ability to pass a criminal background check and drug test
1+ years experience in management, supervisory, and/or customer service
Ability to offer and describe various solutions and their benefits to the customer
Ability to maintain a professional appearance and demeanor
Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
Pawn experience, a plus
Bilingual, a plus
Benefits
EZCORP strives to meet the needs of our diverse workforce and their families. We provide our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.
Here is some of what we have to offer:
Free Health Insurance*
Competitive wages
Bonus potential
401(k) w/ company match
Generous Paid Time Off
Paid community service time
Team Member discount
Progressive career path
*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.