Office Manager at EyeCare Partners in Lansing, MI

SUMMARY  

 An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company. Location: 5403 West Saginaw Highway Lansing, MI

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE). 

• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team. 

• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results. 

• Conduct performance reviews and compensation evaluations for the office team. 

• Exercise judgment and utilize tools to achieve revenue and EBITDA growth. 

• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. 

• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal. 

• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule. 

• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training. 

 QUALIFICATIONS 

• Industry related experience will be beneficial. 

• Mangement experience required 

• Favorable result on background check as required by state. 

• Must be able to provide proof of identity and right to work in the United States. 

EDUCATION AND/OR EXPERIENCE 

• HSD or GED 

• ABO, NCLE, LDO could be preferred 

 LICENSES AND CREDENTIALS 

• None 

 SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook 

 LOCATION 

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities 

 PHYSICAL REQUIREMENTS 

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.