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Quality and Risk Consultant at Extendicare in Markham, Ontario, CA
Skills
Job Description
Job Description
Reporting to the Senior Manager, Risk Management, the Quality and Risk Consultant will lead prevention and responses to resident safety incidents and support risk management and issue management.
This full-time position serves as a subject matter expert for resident safety incidents and supportive role in Compliance, Accreditation, and Emergency Preparedness activities.
This position will be based in Ontario. Extendicare offers a hybrid working environment.
Key responsibilities include:
- Provide virtual and in-person guidance and consultation with leaders across the organization.
- Monitor quality, critical incidents, resident safety incidents (RMM), resident deaths and enterprise risk management activities across the organization.
- Analyze organizational and resident related risks and safety trends.
- Support resident safety incident processes and practices in the form of chart audits, interviews with staff, and root cause analyses, analysis of resident-related risk and safety trends, and implementation of action plans.
- Knowledgeable of Extendicare’s long-term care operations across Canada, including legislative and regulatory requirements.
- Work in partnership with operational leaders and other head office leads in advancing safety culture across the organization.
- Foster a culture of continuous quality improvement.
- Actively support accreditation activities, including mock surveys, education sessions, and working groups.
- Work in partnership with Extendicare’s IPAC, quality, clinical, occupational health and safety, and other head office functions to address and prevent safety issues and manage risk.
- Participate in the development and maintenance of policies and programs.
- Develop and deliver education related to the incident management program and as required.
What we’re looking for:
- Member in good standing with provincial nursing regulatory college.
- Master’s degree in nursing, quality, education or leadership, an asset.
- 10-years of experience in health care, with at least 5 years as a consultant or in a management role.
- Understanding of LTC industry legislative requirements and continuous quality improvement (CQI) principles and approaches.
- Experience in project coordination and change management in relation to advancing interprofessional quality of care.
- Working knowledge of relevant Health Information Systems (e.g., PointClickCare, provincial information repositories, etc.)
- Proficiency in Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
- Experience with data analysis and Business Intelligence (BI) tools to determine performance improvement opportunities.
- Ability to travel when is need it, including quarterly visits to the Head Office in Markham, Ontario.
- Manage multiple projects in a fast-paced environment with strong attention to detail.
- Partner with stakeholders, providing strong client service and collaboration.
- Support decision-making through negotiation and conflict resolution.
- Communicate effectively across all levels of the organization, demonstrating excellent written and verbal communication skills.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
- Employee Family Assistance Program.
- Robust benefits package
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
#ExtendicareQ&R
Time Type
Full time
Compensation Details Compensation will be discussed during the recruiting process.
At Extendicare, we’ve spent more than 50 years dedicated to enhancing quality of life for the people we serve across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to supporting care delivery in homes and communities nationwide. Our corporate roles play a vital part in enabling front-line teams to provide exceptional experiences for clients and families. Together, we foster a culture of collaboration, innovation, and accountability—creating solutions that strengthen our services and improve lives every day.
We are committed to providing competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. This opportunity is a replacement for an existing role and to support transparency, a hiring range may be included with this posting. However, final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.