Manager, Quality and Risk at Extendicare in Stoney Creek, Ontario, CA

Job Description

Mission: Reporting to the Executive Director, the Infection Control (IC) Manager, supports in developing and implementing the person-centered care philosophy; S/he is also accountable for establishing a culture of compliance and adherence to infection prevention and control (IPAC) while serving resident, families, and colleagues.
Key Outcomes:
Resident & Family Satisfaction- overall increased ratings as measured through satisfaction survey results
Employee Engagement- Highly engaged teams as measured through annual employee engagement survey results
Exceptional Quality Indicators- Successfully executed and sustained clinical outcomes
A culture of compliance to promote the safety of residents, staff, and general public
Adherence to IPAC standards & requirements set under the legislation and Revera’s IPAC Policies and Procedures
Key Responsibilities: Resident Care, Quality, Infection Control and Compliance:
To manage and oversee the IPAC program for the home
To Lead the IPAC team at the home
Oversee the delivery of IPAC education to all staff, caregivers, volunteers, visitors, and residents
Auditing of IPAC practices in the home
Trending & analyzing audit scores and investigating Root Causes (using the continuous quality improvement model) to support action planning
Conduct regular infectious disease surveillance
To ensure surveillance is completed, in HealthConnex, by the nurse/designate on the shift of Resident symptom onset, appropriate interventions implemented; Staff surveillance is conduct in HealthConnex by Managers at the site.
To implement Revera’s IPAC policies and procedures and participate in the development, assessment, planning, implementation, and evaluation of the Home’s IPAC Program.
To implement any Chief Medical Officer of Health or the Minister of Long-Term Care Directive issued
To convene and participate with the Outbreak Team at onset of an outbreak and regularly through the outbreak
Review any daily and monthly screening results and trend and analyze
Ensure home has and maintains a hand hygiene program for residents, staff, and visitors
To participate in and attend any Interdisciplinary/Quality Team meetings in the home to support IPAC across all disciplines
To attend the regional IPAC meetings; education or communities of practice and report the status of the Home’s IPC Program
To develop and maintain a relationship with the HUB, local Public Health, laboratory representative and IPAC leads at the regional and national level.
To participate in quality initiatives, perform and/or coordinate audits on a regular basis and prepare action plans to ensure adherence to IPAC standards and recommend improvements.
To identify and support any ethical situations related to IPAC using Revera’s Ethics program
To plan, direct, develop, co-ordinate, implement and evaluate resident care;
To ensure resident satisfaction and continuous quality improvement initiatives are promoted.
To align resident care services with the defined needs of the internal and external community.
To participate in Care Conferences as appropriate, meet with residents/family to resolve problems/ concerns/complaints related to IPAC
To maintain a liaison with hospital, medical staff, community and health care related disciplines and partner to ensure the most effective provision of care delivery in the home related to IPAC.

Human Resources and Administrative:
To oversee the financial and human resource management aspects of the IPAC function within the home.
To hire, direct, supervise, evaluate, promote, or terminate staff within the home.
To ensure quality care and a safe, effective, and efficient work environment.
To identify the IPAC educational and training needs in the home and to coordinate and facilitate staff development programs to meet these needs, improve quality of care and foster Revera’s person centered care philosophy.
To coordinate and provide ongoing education to staff, residents, care givers and visitors on the principles and practices of infection prevention and control and new emerging infectious diseases and organisms.
To ensure the availability and maintenance of IPAC supplies and equipment to meet the needs of the home in a fiscally responsible manner.
To assume responsibilities of the Executive Director and or other managers as required in their absence.
To maintain required education/certifications/credentials in accordance with the applicable regulations.
To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to promote it.
To uphold and promote Revera’s Core Values and Code of Conduct.
To complete all other duties as assigned.
Required Education, Credentials and Experience:
IPAC education and experience in:
Infectious Diseases
Cleaning & Disinfection
Data Collection & Trend Analysis
Reporting Protocols
Outbreak Management
Asepsis
Microbiology
Adult Education
Epidemiology
Program Management

Successful completion of an IPAC Canada Endorsed Course upon hire or within one year of hire
Shall have current certification in infection control from the Certification Board of Infection Control and Epidemiology (on or before April 11, 2025).
Minimum of one (1) year of experience working as healthcare professional in the long-term care sector.
Minimum of three (3) years of experience working in a managerial or supervisory capacity in a health care setting preferred
Demonstrated leadership and communication skills
Professional competencies related to life-long learning, public relations, and health environment awareness
Possession of strong motivational, team building and time management skills.
Must be computer literate in Microsoft Office Suite and iPads
Proficiency in a second language is considered an asset.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​