Team Leader - Moo Moo Express Car Wash at Express Wash… · Hilliard

Summary: Express Wash Concepts is one of the region’s fastest-growing and award-winning companies, and they are seeking a Team Leader for Moo Moo Express Car Wash. The role involves supporting the site's operations, delivering exceptional customer service, driving sales growth, and maintaining quality standards while fostering a positive team environment. Responsibilities: - Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader - Greet customers with long-lasting first impressions - Educate customers about the benefits of our Unlimited Wash Club - Actively engage with customers pre/post wash for 100% satisfaction - Maintain quality assurance through accurate Quality Control checks - Lead the team in achieving and sustaining high-quality service - Address customer escalations calmly and effectively - Operate basic retail equipment and understand the wash process - Drive team performance to exceed service standards - Foster a positive and collaborative team environment - Perform other related duties as required and assigned Required Qualifications: - High school diploma or equivalent, or current enrollment - Previous sales or customer service experience is a plus - Ability to work flexible hours, including weekends - Positive attitude, willingness to take direction, and a professional appearance - Follow safety guidelines and wear the required safety equipment - Aspire for excellence in all tasks, consistently setting an example through leadership - Maintain a professional appearance in accordance with appearance guidelines - Exceed expectations and uphold accountability in all responsibilities - Demonstrate flexibility in working hours, including weekends - Required to stand and move throughout the site for the entire shift - Ability to work on your feet for an entire shift in a fast-paced environment - Ability to work outside in all weather conditions - Ability to lift 25lbs Required Skills: Quality Control, Retail Equipment Operation, Sales Benefits: Continuous training: Invest in your development with ongoing training., 401k plan with a company match of up to 4%., Unlimited Wash Club Membership, Supplied uniforms: Professional appearance with high-quality uniforms., Paid vacation: Take well-deserved breaks as outlined in our Employee Manual., Educational reimbursement