Call Center Sales – Appointment Setter |… at Express… · Remote

About the Role

Express Flooring is seeking a seasoned Appointment Setter professional to join our growing team. This role is ideal for someone with phone-based sales experience, strong closing instincts, and the self-motivation to perform in a fast-paced, performance-driven environment.

You’ll be the first point of contact for homeowners interested in our products—setting the tone for the entire customer experience and directly impacting revenue.

Job Type: Remote (must reside in TX) – Full-Time 
Compensation: $20/hr base + commission | $64,000 average annual earnings | Top performers earning $90,000+
Schedule: Must be available to work shifts within 12:30p-9:00p, including weekend availability. 

What You’ll Do

• Handle outbound sales calls with homeowners who have expressed interest in flooring and home improvement solutions.
• Qualify prospects, create urgency, and confidently set in-home appointments for our Design Consultants.
• Control the conversation, uncover needs, overcome objections, and guide customers to the next step.
• Accurately document calls, notes, and dispositions in our CRM.
• Consistently meet or exceed performance metrics, including appointment conversion rates and call quality standards.
• Represent the Express Flooring brand with professionalism, credibility, and energy on every call.

What You’ll Bring

• 2+ years of inside sales, phone sales, or call-center sales experience, preferably in home improvement, services, or a consultative sales environment.
• Proven ability to close, influence, and overcome objections over the phone.
• Self-motivated and performance-driven — you don’t need to be micromanaged to succeed.
• Strong communication skills with the confidence to lead conversations with homeowners.
• Comfortable working in a metrics-based sales environment with clear expectations and goals.
• Tech-savvy with experience using CRMs and sales tools.
• Reliable, professional, and consistent in attendance and performance.

Work Requirements

• High-speed internet and a quiet, distraction-free home office.
• Ability to work scheduled shifts and maintain focus throughout the day.

Why People Love Working Here

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Lucrative earnings with competitive commission and industry-leading potential.
• Fun, energetic team environment with room for growth.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)