Customer Service Agent (4PM - 1AM) -… at Expeditors · Guatemala…

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

As a Customer Service agent, you will be the first point of contact for Cargo Signal customers worldwide. You’ll directly interact with Cargo Signal customers and service providers by e-mail, chat, and phone. You will receive orders, answer questions, and solve problems, while maintaining our company's reputation for high-quality service. Customer Service agents input and update shipment tracking information in Cargo Signal’s software platform. This includes using software to make route plans on maps and configured tracking devices. You will help us launch Cargo Signal’s operation in Latin America. You will be part of our global Cargo Signal Command Center team, collaborating with logistics experts based in North America, Europe, and Asia. Together, we provide 24/7 support and monitoring services to ensure seamless operations. You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.

Qualifications

Required Skills:

• High level of English fluency (written and spoken). This is a MUST.
• Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
• Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
• Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
• Technical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks.
• Problem-solving skills: Ability to identify and address customer issues effectively.
• Organizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently.

Desired Qualifications:

• History of reliable and punctual attendance.
• Logistics experience (air, ocean, trucking, distribution, risk management).
• Aptitude for resolute questioning to find the root cause when given incomplete information.
• Sense of urgency and quality-obsessed approach to timely and accurate information.
• Positive and willing-to-help attitude.
• Must exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Additional language skills a plus.

Additional Information

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan
• Training and Personnel Development Program

Schedule: Monday – Friday, Start time: 16:00 / End time: 01:00